National Holidays

1.00 stars

402 Reviews

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Elaine's complaint against National Holidays

Elaine Mcgowan

05/03/2018

Short break away at the president hotel blackpool

Complaint against National Holidays

Having to be moved from 4th floor to 2nd floor as lift was broken for weeks no heat in room gave us a loan of heater that gave off sparks heating went off at 11pm did not come back on till 7am next morning couldn’t hear tv as heater made loud rattling noise remote had no back on had to go get replacement and new batteries carpet didn’t fit room door plate loose and dangerous had to wear our coats in the entertainment room as it was so cold I rang reception about why was heating off at 11pm told me was to expensive to run all nite yet other ppl had heating on all night asked for extra blankets was told cud to get any till house keeper came in on shift next morning so had to freeze all night fully clothed this distressed my 76 yr old mother walking up and down the stairs when she has a heart condition we came to Blackpool on th fri 2nd of March as I booked it for mum as a break for her birthday had to come home on the Sunday as mum was fed up and worn out with the stairs.Ialways have used national holidays this is the first time I have ever had to complain.

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