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Jonathan's complaint against National Holidays
Stuck in Calais 4 hours, hardly any time in Bruges, no time in Folkstone. Missed evening meal.
Complaint against National Holidays
Booked to go to Folkstone and Bruges with National Holiday who we have used many times before and had no issues. Holiday description said we would have time to enjoy Folkstone and Bruges along with 2 nights evening meal. Despite a bomb scare at Dover in the morning we made the crossing to Calais ok. However the driver then informed us we wud only have two hours and twenty minutes in Bruges so we cud beat the Romanian coaches to Calais who would clog up the ferry port. Despite having very little time in Bruges we still had a 4-5 hr wait for a ferry and another 2 hours back to the hotel around 11 at night (which was very dated and of need of some tlc) by which time there was only soup available and we had not had a proper meal since 6 in the morning. My partner is type 1 diabetic so this caused major issues with only a vending (that only took euros) machine for food in the ferry terminal. We had to depart the coach to go through French and English customs which took more than an hour (we apparently didn't beat the Romanian coaches and were warned repeatedly by the driver that the Romanian passengers were notorious for stealing and attempting to sneak onto coaches) in the freezing cold. We also thought the next day we wud be dropped off in Folkstone for time to explore but that also never happened we came straight back. All in all a very poor trip.
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