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June's complaint against National Holidays
Complaint against National Holidays
On the morning of 18th August 2017.Going to the Yorkshire Dales the bus was 35mins late.We were expecting a National bus instead we got an old bus.The lady in question was in a wheel chair we were surprised when he lowered it that was shocking as the bus only moved a couple of inches if that!The lady in question found it very difficult to get on and off the bus she was hot by the time she got on and very anxious.The following day after another struggle we arrived at Settle.Coming back to the bus she was so anxious her legs gave way trying to climb up these stairs they were ridiculously high.The bus driver phoned a taxi which took us back to the hotel leaving this lady in quite a state. 70 pounds it cost to get back the lady spent the day in bed after her ordeal.
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