National Holidays

1.00 stars

402 Reviews

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Linda's complaint against National Holidays

Linda Wheeler

28/09/2017

Time waiting plus hotel

Complaint against National Holidays

I have sent you a letter of complaint but have not received a reply thought it would of at least been acknowledge we travelled with you on the 27th August holiday to Torquay was a nightmare from the beginning firstly had our seats changed which I did speak to someone that was most rude an put phone down on me. My daughter sent a message and I was phoned and was explained the reason that didn't really help me as I do have a preference as suffer when travelling. Had to accept reasons we got picked up in Solihull and taken to gordanas services Bristol arrived about 11/45 was told be back at coach for 1/30 which we did but then coach did not arrive till after 2/30 when we had to wait again was about 3 when we left so spent about 3 hours at services got to hotel sherwood Palm we have been there previous twice before. Well just can't believe how much it has changed very dissapointed the food was awful and choices well what choices .three mornings running the milk was of told the. Lady in charge she just seemed to shrug it of . Well it was the worst holiday ever I have since seen bad reports of this hotel. Fire regulations not good and closing at least 7 of the bedrooms. I feel we should have some sort of compensation We have travelled quite a few times when it was travel style and haven't experienced a holiday that has dissapointed us so much. I have wrote to hotel complaining as well my husband was so looking forward to this break after not being well This experience has set him right back looking forward to a quick response as this is my second correspondence to you first one posted but I feel totally ignored hoping you can help

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