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Tricia's complaint against National Holidays
Trip to isle of Wight
Complaint against National Holidays
There was a change to my accommodation which happened when arrived in Isle of Wight. The Hotel Shanklin Beach was very tired and rundown. The Hotel staff seemed unable to help with the problems. The room was in a poor state window pane cracked with an actual hole in it. The curtains were hanging off, the beds were very uncomfortable with springs sticking up, stains on mattress. Shower didn't work only a dribble. We apparently got the last room available which was 6 flights of stairs up. The lift only went to the second floor. I would be able to supply photos but would need to do this separately.
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