National Holidays

1.00 stars

402 Reviews

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Tricia's complaint against National Holidays

Tricia Mac

02/10/2019

Trip to isle of Wight

Complaint against National Holidays

There was a change to my accommodation which happened when arrived in Isle of Wight. The Hotel Shanklin Beach was very tired and rundown. The Hotel staff seemed unable to help with the problems. The room was in a poor state window pane cracked with an actual hole in it. The curtains were hanging off, the beds were very uncomfortable with springs sticking up, stains on mattress. Shower didn't work only a dribble. We apparently got the last room available which was 6 flights of stairs up. The lift only went to the second floor. I would be able to supply photos but would need to do this separately.

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