National Holidays

1.00 stars

380 Reviews

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Kim's complaint against National Holidays

Kim Keeney

10/07/2018

Very bad service

Complaint against National Holidays

We have just return from a weekend in southport. The full holiday was disgusting..the coach wasn't even a national one..the driver didn't have a clue how too get too two pick up points.my husband had to guide him there.Not our job. He never told us any information regarding safety or anything about our hotel..we were them dumped on the road side with our cases and had to get over two main roads..The hotel was filthy..that bad I insisted they changed our room..the meals were uneatable the glasses for our juice were filthy..we had no sleep as our room faced a nightclub..we were asked to leave our rooms at 10am even though we weren't being picked up till 2.15..we were told to put our luggage in the bar..are they crazy.. after going on holiday for yrs will this company I don't think we will ever go again .we should be refunded every penny of our money..plus compensation for all the food and drink we had to buy. so we didn't get food poisoning..If this matter is not resolved I will be taking this further...I look forward to hearing from yourself..Miss k keeney..

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