National Holidays

1.00 stars

382 Reviews

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Sarah M 's complaint against National Holidays

Sarah M Smith

18/06/2018

Very unhappy

Complaint against National Holidays

We went to Jersey with National Coach Holidays, arriving home Saturday 16th June. There was not anything in your intinery telling people that our Coach did not take us to Jersey, ok understand why the Coach could not go but everyone should have known before they booked. The main complaint of course is the dreadful Hotel Carrington in Bournemouth it was absolutely filthy dirty and disgusting as soon as I saw it belonged to the Britannia Group I knew how bad it would be. Their stair carpet on the edges are kept together with black tape some of which was loose and an accident waiting to happen, our room was absolutely filthy, I know people say you get what you pay for, well I DO NOT pay for DIRT, the staff were not friendly or helpful. I could go on and on but what would be the point, for all the 100s of complaints you get nothing is done about them. I also have photos of our room. Everything in room dirty apart from bedding and towels. You should be checking the Hotels you use, you can’t tell me that you don’t know about this group of Hotels. Complaints like these cannot do National Coach Holidays any good.

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