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Joan's complaint against National Holidays
Whites Royal Hotel, Bray
Complaint against National Holidays
Recently had holiday to Ireland with National Coach Holidays UK. We have taken holidays with National in the past and, whilst the hotels are never top class, (you don't expect 'The Ritz' for what is charged) we have found them to be good value. However, the hotel we stayed in on this latest holiday was very badly managed. We were told each day precisely what time we had to be down to the dining room for meals - 6.30am one morning for breakfast! 7.00pm for dinner and food would not be served until everyone was seated - by everyone I mean only those with National. All this to accommodate customers who were there only for the evening or for an overnight stay. We were also told precisely where we should sit - all squashed onto one big table at the very back of the dining room! The food was just about edible - great if you're fond of mashed spuds! On the positive side, the staff were to be complemented on. All lovely young women and men who were very helpful.
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