National Holidays

1.00 stars

402 Reviews

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janet's complaint against National Holidays

janet coohill

03/03/2018

wrong advice given to me over the phone

Complaint against National Holidays

i booked a tour to scarborough for myself and two sisters for 2 march 2018 unfortunately my 2 sisters developed a virus just before we went and because of the snow and cold weather it wouldnt have been wise to travel which meant i also wouldnt go on my own so i rang national holidays the day before and explained the situation and would it be possible to bring my husband rather than cancel altogether and was told by the advisor that it wouldnt be possible so i waited till the next morning day of departure to cancel it and was told by another advisor that it would be alright for my husband to come by that time my husband had gone out and i couldnt contact him in time before the coach departure so i lost out anyway if i had been told the day before that it was ok i wouldnt have had to give up my tour which was a 4 day tour

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