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Roy's complaint against National Holidays
Wrong departure point
Complaint against National Holidays
I booked a coach holiday through Thomas Cook, we understood the departure point would be Victoria Street Northampton, when we had our (late) confirmation of our booking the departure point is now Northampton Services area 14A on the M1, this will add about £50.00 cost to our holiday besides making it very inconvenient to us to get that far at the time given, I only had the confirmation today !5th Feb 2018, If we had been informed of the departure point before we booked, we would not have booked this trip. What do you suggest now, can we get picked up at Victoria St? if not can we cancel the trip on the grounds that we were mis-led over the pick up point. booking reference is: R306836 #2, tour ref: 7936A 1. I look forward to your early reply. Roy Farndale.
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