National Holidays

1.00 stars

381 Reviews

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Christina's complaint against National Holidays

Christina Judge


Wrong Itinery

Complaint against National Holidays

We booked a 2 night stay with National Holidays which was to include on the first day a visit to London and then 2 days in LEGOLAND. The coach was approx. an hour late and once on route the driver told the passengers we where on our way to LEGOLAND. We all disagreed and said it was London first, The driver made an unscheduled stop to speak to his boss and other passengers phoned the customer helpline number. The driver was told to go with the itinery that he had even though passengers showed him there itinery. Needless to say we arrived in LEGOLAND at 4pm and the park shut at 6pm, so that was day one in LEGOLAND!!!!!!!!!. The following day went smoothly we had the full day in LEGOLAND. The third day a visit to London which should of been done on day one didn't start well . An elderly couple had been fighting in the hotel so a police women on the coach as a holidaymaker had to get involved and wrestle the women to the ground as she kept attacking her husband. The police had to be called as the woman was not allowed on the coach so our departure was delayed and we only got 2 hours in London.

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