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Alyson's complaint against Luton Airport
Excess Baggage Charge
Complaint against Luton Airport
Was charged £39 for excess baggage (3kg over) when we had weighed our cases before we left home and on different scales when we had reached our destination and neither case was over the 15kg. We had to pay this charge as they would not allow our suitcases on the plane until we did.
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