Luton Airport

1.00 stars

11 Reviews

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Jurate's complaint against Luton Airport

Jurate Muraskiene

22/10/2017

Very rude security staff

Complaint against Luton Airport

I was flying back from Alicante on 19 of October. When we enter to pass a passport control I was queuing in a wrong place. However I realise, that I have to pass security staff, because I don't have my passport only ID. So I went to the guy and showed my ID. I was shocked, he raised his voice nearly shouted on me and asked me "Why I was staying in the wrong queue" I explained to him that I got confused and as soon I realised I am in wrong place I came to the desk. Finally, he dropped my ID and said to me " that next time I have to use my brains". Unbelievable attitude. I was really shocked, as I never experienced anything like that. I don't think this guy is in the right place. I used to travel lots of times from Luton to different destinations. Always used or my ID or Passport and never had any issues with any staff members. Normally they are very polite. But this time I don't even know what else I should say.

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