Ukraine International Airlines

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Reem's complaint against Ukraine International Airlines

Reem Chukri

29/12/2016

Horrible costumer service

Complaint against Ukraine International Airlines

I booked a flight using this budgetair website on UIA. They delayed my first flight causing me to miss my second. I had to wait 17 hours in the airport with no accomodation because i need a transit visa and it "was Expensive" for them just like my time is expensive for me. They are forced to take care of all my expenses as they are the reason i am waiting for 17 hours at the airport. I was not allowed into the VIP lounge to relax and was not even given a first class ticket for my Next flight. I hope you take this into consideration. This is unacceptable and horrible customer care.

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