ABTA

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Tan's complaint against ABTA

Tan Rashid

20/02/2018

Arbitration process

Complaint against ABTA

I've just had a lengthy arbitration with my travel agent - this was handled by ABTA. However, the arbitrator's report suggested a misunderstanding of the key issues, and it also was clear he hadn't read many of my documents. I feel cheated as I have to pay £108 of the travel agents costs, as well as having paid this fee myself to get an arbitrator. I feel strongly that they are biased towards the travel operators.

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