Lastminute.com

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stephan's complaint against Lastminute.com

stephan simonin

11/04/2019

Flight and hotel canceled 2 days before departure

Complaint against Lastminute.com

I booked a journey to Fatima in Portugal, fron London with lastminute. I wanted a pack (flight, hotel + transfer) I thought that it would be easier. Big mistake. I booked on a Monday morning, for Friday, and waited for confirmation. The lady on the phone was nice and helpful. But I never received any confirmation. On Wednesday, I phoned at 1pm, the person who answered didn't know why it wasn't confirmed and asked me to wait 4 hours more. At 5pm, still nothing. I phoned and got the same answer. I finally had an email at 9.30pm: "your packed holyday is cancelled". Just like this and two days before our departure. No explanation. I phoned immediatly and the man explained that in fact the hotel was already full. They could have let me know, phoned me to see for another hotel. And why did they wait for a cancellation, they cannot know immediately when a hotel is full?

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