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Rosie's complaint against Lastminute.com
Terrible terrible terrible experience
Complaint against Lastminute.com
Unacceptable service, flight changed to a connection that it was not possible to catch due to connection times. New onward flights had to be purchased at great personal expense. When someone finally got back to me over a month after the complaint, they informed me that I had been notified prior to the flight change this was done by email which I have no record of, with no attempt to talk to me in person. Even if I had seen the email it wouldn't have changed my ability to teleport from one plane to another in less than 5 mins to make my connection. They refuse to re-fund me the price of my flights. Not worth the hassle book your holiday your self and at least the only person you have to deal with is you!
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