Lastminute.com

1.00 stars

41 Reviews

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Stephen's complaint against Lastminute.com

Stephen Hanmore

14/09/2019

Terrible travel agency

Complaint against Lastminute.com

Absolute terrible agency to book with, I advise all to look elsewhere. I recently purchased a flight and hotel as a Christmas present for my partner but accidentally booked the wrong dates, I had 24 hours to amend the booking so I contacted lastminute so they could proceed with the amendment. They got back to me 20 hours later saying they couldn't amend it because it was against the hotels policy, but I called the hotel and straight away they said they could make amendment's no problem so for a start that was a blatant lie on lastminutes behalf. They did say after in that case they will try to amend the booking for me because they realised they had been caught out. One week later when the flight day had come and after numerous calls and emails I had been making and getting no replies, I contacted the hotel and airline and they confirmed that not once has lastminute contacted them to try amend my booking. What a pathetic disgrace of an agency, I have now lost out on 1,200 pound because of their terrible service. I have forwarded all the recorded calls and emails onto my solicitor and he is gonna act on this immediately and promises me a very positive outcome. So take my advise DO NOT USE THIS AGENCY👍

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