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Geoffrey's complaint against Novasol
[RESPONDED] Surprise Excessive Extras
Complaint against Novasol
I booked a stay in Apartment Estepona with Booking.com the hotel booking site. Everything looked OK - expensive but it looked worth it. I then received an email from Novasol saying they were the agent responsible and I had to pay them - which I did. Then I was told that I had to contact a 3rd company in order to get the keys - a local agent I thought. But no - AFTER having paid for the apartment i was told that I would have to pay an additional 65% - SIXTY FIVE PER CENT!!!! - to get linen, towels etc and have the apartment cleaned. I had no choice - no way of getting my money back, my flights and car hire booked and paid for - I had to pay. This is outrageous - if I book a hotel I do not have to pay extra for cleaning and linen - why is this any different? And why such an exhorbitant sum? And why was I not told of this BEFORE I paid Novasol? I would love to be able to publiciise this but there is no way - Tripadvisor will not accept my review and there i sno way on Booking.com to do it either. Novasol only accept and publish positive reviews.
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- Comments (2)
Geoffrey SAUNDERS | | VERIFIED
Georgia Gaskell | | VERIFIED