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Adrian's complaint against Omega Travel
Non existent customer service
Complaint against Omega Travel
Having booked a flight 5 months in advance, i received an email saying the airline had changed the flights and that my new departure airport was not in the UK as booked in a European capital. I spent hours before finally speaking to a travel consultant who said that they could not find an alternative direct flight to my destination. I was offered the chance of a refund, was emailed a form which I had to send back by return to activate the refund process. 2 months on I have had no refund, no contact from the company and the telephone numbers on the correspondence are no longer working. I have emailed customer service and used a customer service ticketing device to contact them via the website, but it has yilded nothing. I would discourage others from using this company, as I cannot even ascertain if they are still operating.
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