Travelodge

1.00 stars

8 Reviews

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Karenna's complaint against Travelodge

Karenna Duval

03/05/2016

[RESOLVED] - refund

Complaint against Travelodge

I booked a 2 night stay at Travelodge, Reading for 22/4/2016 and 23/4. unfortunately had to cancel 23/4. I notified the guy at the desk Friday night at 10pm to cancel 23/4. he said even though I paid cash. he could not give cash refund as I booked with my card..said I will get a refund of £62 but will take 3 days. I have rung late rooms almost daily, and Travelodge. all said they will sort it. then I was told from late rooms today they have no record of cancellation..or any other correspondence. So they have charged me for a night I never stayed there..I do want my money returned..

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Travelodge resolved this complaint

  • Comments (1)

Karenna Duval | | VERIFIED

Thank you..I was contacted by Travelodge in Reading the same day as I put this complaint..£62 was returned to my account 3 days later..
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