Ryanair

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Michael's complaint against Ryanair

Michael Colwell

13/03/2016

Being charged for boarding passes

Complaint against Ryanair

We are flying to Rhodes with Ryanair next Saturday 19th March. In order to get free boarding passes the airline stipulate that you have to do this online no more than 7 days before departure. I did this yesterday but was only allowed to print the outward passes. The Web site forced me to pay £24 +vat for the return passes which is contrary to their instructions. I have written to their Head Office in Dublin and await a reply.

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