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Janice's complaint against Ryanair

Janice Jones


Documents taken from luggage

Complaint against Ryanair

I was travelling from Bezier with Ryan Air and was asked to put my bag in the hold.I said no but when the rest of our party arrived and had to put their bags into the hold and were told there was no more room in the lockers. I offered to put mine in the hold. I did not think this was a problem as I did not have any valuables in the bag. What I did not know was that my husband had put a small bag containing his driving licence, insurance documents, some English cash and some spare passport photos(why he had them I have no idea) into my bag. He had not told me he had done so. When we arrived home he looked for the bag and then told me he thought he had put it into my bag. Without my knowledge. It was gone. I could also see that a bag containing a crib board and cards had been opened and the the wooden cover for the holes had been lost. I have contacted Ryan Air but not received a response.

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