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David's complaint against Ryanair

David McLean


Flight booking mis-selling

Complaint against Ryanair

In March 2015 I booked through eDreams a flight by Ryanair to Reus, Spain, for 2 people as it came out the cheapest on the popular website Skyscanner. I purchased carefully at £230.97 but the email confirmation said I had been charged £276.95, an increase of £45.98. Under 'Confirm your purchase' it listed 'Service Charge £45.98' under which was 'eDreams reduction £-45.98' (ie the 2nd item clearly cancelled out the first). The Total Price at the bottom was the £230.97, but £276.95 came off my card. This is blatant MIS-SELLING. The trading standards authorities must act, force them to repay unfair charges. I want that hidden surcharge refunded to my card. I have screenshots of what I purchased as evidence.

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