Ryanair

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Kath's complaint against Ryanair

Kath H-S

10/03/2015

Plane available but didn't take off for five hours - no explanations or refunds

Complaint against Ryanair

06:55 AM, five minutes prior to take-off, someone came and told us we would only be leaving in FIVE hours, because we were waiting for the plane. THE PLANE WAS ALREADY THERE. THE SAME PLANE that left five hours later. To keep us happy in the meantime - a £ 3.50 voucher - just enough for a bottle of water. And no information about what happened - in fact they claimed "operational operations" and therefore no refunds. Bordering on the ludicrous when we stared at the plane for five hours...

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