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Sarah's complaint against Ryanair

Sarah Upton



Complaint against Ryanair

I, my partner, daughter and cousin flew from palma airport on ryain Air flight back to Liverpool at 22.20. On boarding the plane I told the cabin crew that my 12 year old daughter has a severe Nut Allergy and I carry 2 epi pens for her. I was told that they would not sell any nuts on the plane and they even explained on the plane to passengers that not nuts can be purchased or consumed.  I was sat in seat 10e away from my daughter even though she has a severe nut allergy which is not acceptable as I carry her epi pens. My partner (my daughters dad) was also sat apart from her. This shouldn't off happened. As I went to go to the toilet my partner told me that the crew had peanut M and Ms on the cabin Trolley selling them. These are peanuts! My daughters life has been at risk with regaurds to the staff selling them. I am angry at the fact the cre stated none would be sold and they were selling them. How can this happen? I am angry with the whole situation and I am seeking advice! Ryan air have put my daughters life at risk simple! Also with regards charging me 100euro to put our 4x cabin luggage into the drop off is a disgrace, I was told there was no space in the hold on the plane when there clearly was, there was plenty of room above my self! I have used Ryan air in the past and have had no problem. But this has put me off flying with yourselves as you put a child's life in danger, seated my daughter on her own with a severe nut allergy and have been totally ripped of with the 100euro charge for cabin luggage when there was clearly space on the aircraft. I will be taking this further if not dealt with efficiently. Thank you.

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