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The power of publicity

Rosalind Hannan, 51

Paid £3,200 by Virgin Holidays

“Thank you very much. Until A Spokesman Said got involved Virgin just weren’t listening.”

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Samantha Baars

Paid £4,111 by Mercedes-Benz

“I’m delighted with this outcome. Thank you so much A Spokesman Said.”

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Joe Dening, 32

Paid £180 by Vodafone

“Thanks very much to A Spokesman Said for sorting this out – I’m sure nothing would have happened if you hadn’t stepped in.”

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