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Property
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Aerialforce Complaints & Reviews
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Complaints, Review, Comparison
Read reviews of Aerialforce, share your experience and resolve your issue. Rate Aerialforce for value and service, and compare Aerialforce with other companies. Have you got a complaint about a company or service? Write to us and publicise your issues. Scroll down to read our selection of your complaints and reviews about Aerialforce below. |
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Your Abakus Direct Reviews
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Michelle Forde: 1/5 Stars 31/08/2017 Misinformed I used Arielforce because in their advertisement it said no call out charge. I wanted to know if I could use my existing ariel. The engineer came, looked up at the roof and said the ariel was no good so I thought that was it. He then decided to go up on the roof and take the ariel down and said I had to pay without explaining that first. I also didn't trust the fact that he took my debit card to his van and kept if for quite a while, he could have been taking all the information from it. Aerialforce has not yet responded. Emily Jane: 1/5 Stars 28/06/2018 Waited in for 2 full days and then overcharged! We contacted Aerial Force as we recently moved into our new house and the aerial didn't work at all. I was told an engineer would come out to see me the next day between 9am and 1pm, I waited in all morning and no one showed up, I got a call at 1:30pm saying the engineer was very busy and could not make it out to me. They asked me to continue waiting in until 6pm, which I did, still no one showed up. I got a call at 5:30 asking if I could wait in from 9am-1pm the next day. I said I refused to wait in again, so they said they would make me first call for the next day between 8am-9am. The next day came and no one showed up between 8am and 9am, got a call at 9:15 saying the engineer they were sending to me had phoned in sick, so they were putting me on another engineers call list for 9am-1pm. I wasn't happy about waiting in again, but this was a Saturday and I just wanted the problem fixed, so I agreed. Got a call at 1:30pm saying I was the next call and that he would be with me soon. By 3pm still no engineer!! I called AerialForce to find out what was going on and they said they would call me back when they tracked down the engineer... 4pm came, no call and no engineer! Second full day WASTED waiting for these people! I phoned them back to complain and they put me through to a supervisor, she put me on for first call again the next day again, I assured her I refused to wait in for another day. The next day came and the engineer came at 8:45am. He was a nice guy, diagnosed the issue properly, refitted the aerial to the house and connected up the cables, cannot fault his service at all. He was all finished within 1hr 30mins. He quoted £238 including VAT, I signed the invoice and our card details were taken. However, the next day my partner checked his current account and we had been charged £338!!! £100 more than we had agreed to. When we called aerial force they didn't seem to be able to offer any explanation for this, said they would call us back when they had worked out the problem. We didn't ever get a call back but luckily they refunded us the £100 that was wrongly taken. Aerialforce has not yet responded. READ MORE: Shopping Guides & Tips | How to Avoid Scams & Online Shopping Problems |
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Iyabor Langdon: 1/5 Stars 24/03/2018 Botched Job I booked with this company to have my 55inch tv wall mounted. The engineer came and after putting a hole right through my wall he then proceeded to put my tv up on my plasterboard wall with normal everyday screws, which he swore was sufficent to hold my tv. The next day I came home to find my tv hanging of the wall with parts of my wall hanging with it. Another engineer came out as confirmed that the tv should not have been put up with those ‘normal’ screws as the wall is plasterboard. I now have to plaster my wall andrepaint it and Aeriaforce are only offering £50 back to me. As the install was completed incorrectly with safety issues as well, I am requesting a full refund from them which they are not willing to offer. Aerialforce has not yet responded. Elizabeth Mitchell: 1/5 Stars 28/01/2018 Overcharged I had no signal on my TV-they replaced the aerial told me it was £490 and the tv still has no signal-no response from 'customer service' after one e mail-manger told me the prices was correct Cowboys Aerialforce has not yet responded. CLICK HERE: You could save up to £497 on your energy bills by switching your supplier| COMPARE ENERGY QUOTES NOW |
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Aden Woodall: 1/5 Stars 06/01/2018 Do not use Aerial Force Fitted a high gain ariel at £190...wiring existed..on 2nd Jan. Stopped working on 4th . Also discovered engineer had damaged loft door and frame plus an adjacent curtain pole. Called to complain and aranged an enginere between 7 and 6 today (6th) ,Despite calling to check all was well at 2.30 got a call at approx 4.30 saying engineer wasnt coming. Pointed out this was a rectification and claim not ordinary job but to no avail .Tried to reschedule next week but couldnt guarantee after 17.00 so said it must be next Saturday !!!! Told them to forget it and I would call their MD on Monday..Lets see what he thinks ? Avoid at all costs. Aerialforce has not yet responded. CLICK HERE: Compare the cheapest insurance quotes | Save money on your insurance bills |
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