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Cars & Garages
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ALD Automotive Complaints & Reviews
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Complaints, Review, Comparison
Read reviews of ALD Automotive, share your experience and resolve your issue. Rate ALD Automotive for value and service, and compare ALD Automotive with other companies. Have you got a complaint about a company or service? Write to us and publicise your issues. Scroll down to read our selection of your complaints and reviews about ALD Automotive below. |
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Click here for details of all our complaints sections or view our cars and garagescomplaints section here. Are you a company? Have you been complained about? Contact us here and we'll publish your response and help resolve complaints. |
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Your ALD Automotive Reviews
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Chris Simpson: 1/5 Stars 06/12/2019 APPALLING Appalling company. My contract states there would be no collection fee at end of contract in and i can drop the car off to them at no charge (stated in black and white and signed by both parties), however they charged £108 to collect it and say they 'don't have to tell customers their contract has changed.' BVRLA complaint pending.. On top of this I was already categorically advised it would be free to return my car to them on the phone via a Voluntary Termination, so I bought a car elsewhere, when I asked for the paperwork to proceed with the termination with ALD, they advised me it was £4600! I queried it and they said then actually it was £850, but still not free like they advised it would be! Calls are recorded but they don't care, they just worm out of it. They take several days to reply to emails and just generally are appalling, avoid. ALD Automotive has not yet responded. Vanessa Froilan: 1/5 Stars 08/08/2019 Pathetic management! & poor service! Hired a car from these people , car was faulty and wanted to change but ALD automotive were so slow to respond with my emails and phone calls that I had to hire a car from a total different company to continue with my work.ALDs car is stuck on the drive looking miserable , they can collect in there own time, I have had it with these people. Rubbish customer service! ALD Automotive has not yet responded. READ MORE: Shopping Guides & Tips | How to Avoid Scams & Online Shopping Problems |
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Jonny Glass: 1/5 Stars 10/07/2018 Poor customer service I updated my address with ALD months ago (via my leasing company who have confirmed this was done at the time). I recieved a ticket for driving in a bus lane (my own stupid fault) but as ALD had my wrong address, I never received the letters. Luckily the lady I used to live with noticed I was receiving quite a few letters and forwarded one to me - just in time - I was about to have a CCJ taken out on me by the council. Despite my leasing company contacting ALD numerous times to try and have the matter resolved, ALD have not responded. They were STILL sending letters to my old address 4 months after this incident. Absolutely disgraceful that ALD are just "ignoring the issue". I have been reasonable and requested ALD pay the additional charges I suffered on the fine - as if I was aware of it I would have paid within the 14 days - but they clearly don't value their customers enough to be willing to even respond to this request… ALD Automotive has not yet responded. Orla Wolnik: 1/5 Stars 14/05/2018 Slow service and car collection ALD won’t collect car! I’ve had so much trouble with them today. I arranged car collection for the 14th May. I’ve waited in all day! Rang them twice incurring costs due to long waiting time to speak to someone. No one seems to know what’s going on! No one has contacted me to arrange a time today! Representative has promised to call me back but hasn’t. I’ve no clue what’s going on! I’ve still got the car on my property but I want it gone!! ALD Automotive has not yet responded. CLICK HERE: You could save up to £497 on your energy bills by switching your supplier| COMPARE ENERGY QUOTES NOW |
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Andrew Vaughn: 1/5 Stars 05/09/2017 Incorrect information put on credit file Been leading a car through this company since April 2015. Up until 4 or 5 months ago everything was OK. But within the last 4,5 months late payments have been registered on my credit file. These are not correct all payments have been made on time. On numerous calls to them, to get these removed as they agreed all payments were up to date. They keep saying they will get these late payments removed. But still no joy, and have calls now saying account is outstanding. But when calling them back everything is OK. I am not sure what actually goes on there. But it is very damaging to my credit file! ALD Automotive has not yet responded. CLICK HERE: Compare the cheapest insurance quotes | Save money on your insurance bills |
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