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Autonet Insurance Complaints & Reviews

Complaints, Review, Comparison

Read reviews of Autonet Insurance, share your experience and resolve your issue.

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Your Autonet Insurance Reviews

Steven Grogan: 1/5 Stars

26/05/2018

Cancellation fee

I’ve just rang autonet insurance to cancel my policy and they have demanded £82.00 to do so, which I think is ludicrous as you pay £30 on average any where else, I have refused and cancelled my direct debit, there should be alaw against those prices 😡

Autonet Insurance has not yet responded.
 


Robert Johns: 1/5 Stars

04/07/2019

Brake down get out

So I pay the maximum cover with AUTONET lol lol Do not use this company unless your desperate When you call you talk to half a dozen muppets who can’t find what’s on the policy they sold you They spend over 2 hours passing you from one department to another This is a complete fiasco I HONESTLY DO NOT ADVISE ANYONE SPENDS THERE MONEY ON A POLICY THEY TRY GETTING OUT OF WHEN I HAVE IT ALL IN BLACK AND WHITE THIS COMPANY IS A CON I AM NOW GOING LEAGAL WITH THEM AS I HAVE EVERYTHING IN BLACK AND WHITE

Autonet Insurance has not yet responded.

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Guy Mark: 1/5 Stars

24/04/2019

Refuse to let me leave - keep trying to force a payment.

I have told them now THREE times (on their OWN site) that I do NOT want to renew with them. Each time "Person D" acknowledges the post - and then seems to do absolutely nothing. Another email telling me to renew and another SMS message telling me they have been unable to take money. They email you with a "donotreply" email address and message you from an SMS service you cannot reply to - and fail to act on any other form of communication. Have ended up now going to the ombusdman. Utterly dreadful shower. Another years No Claims (9 years) and it is rewarded by another hike in premiums that other companies on the compare websites seem able to avoid. Avoid this company - they TOTALLY ignore instructions NOT to renew - and do their best to take money regardless. Untrustworthy.

Autonet Insurance has not yet responded.
 


Rob Fig: 1/5 Stars

17/09/2018

Cancelled

Try set up my car insurance online. Try set up my car insurance online.. Before finish. Message with error was show then can't finish setup and I have to call service center. So I set up insurance with other company. Next day I saw on my bank account they charge deposit 30£. Then I get email from them about my new insurance. Immediately call them with cancel my policy. Advaiser told my they will charge my for one day about 25£ plus cancellation fee 60£. What about 14 days cancellation right. Don't mention that was something wrong with they online service when i try set up new policy.​

Autonet Insurance has not yet responded
​

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Michelle Coles 1/5 Stars

25/04/17

Took out insurance with autonet via compare the market website not the cheapest but.. Now wished I hadn't bothered they asked for all sorts of stuff including proof of no claims sent in twice as claimed hadn't received. Then insurance cancelled phoned , sent via text , phoned again sent via email both not received. Live chat sent again and whilst sending chat cut off she closed it , when went back on would not go any further without all details all over again. Feel I have had £80 stolen then they say there is a £75 cancellation fee ,I repeat they cancelled the insurance not me so what's the fee for. Very frustrated very angry wasted my day off trying to sort this. Now I've got to find car insurance again. AVOID AT SLL COSTS. I am not their first victim.



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