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Healthcare
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BMI Healthcare Complaints & Reviews
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Complaints, Review, Comparison
Read reviews of BMI Healthcare, share your experience and resolve your issue. Rate BMI Healthcare for value and service, and compare BMI Healthcare with other companies. Have you got a complaint about a company or service? Write to us and publicise your issues. Scroll down to read our selection of your complaints and reviews about BMI Healthcare below. |
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Your BMI Healthcare Reviews
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Yasin Hydrolixx: 1/5 Stars 20/02/2019 No consideration of patients I had an MRI scan yesterday and was told i would recieve the results the same day which did not happen, I called a day later to once again hear that the GP is busy and will give a call back which did not happen, I paid money for this service which is absolutely appalling! BMI Healthcare has not yet responded. Lara Simonetti: 1/5 Stars 01/11/2017 Billed for procedure without any warning Went in to see an "ENT Specialist" as a first appointment. After explaining my symptoms immediately told to sit in another chair for him to "have a look". Had to have CT scan. Went back for follow up. No solutions given except surgery. Should note at this point that both GP and a separate professional I saw later both said I should have been given a steriod spray first. First I'd heard a procedure had been done was when it appeared on the consultant's invoice. I phone to ask what it was. Ended up complaining that I had not been warned him "having a look" would be a further £80 from him and £120 from BMI. He removed his charge but explained I should have been advised by hospital (a tacit admission he did no such thing). BMI did not remove their charge, claiming my form I signed statimg no specific prices or definition of procedures was enough to create a liability. After much correspondence where I explained that agreeing to agree was not legal in English contract law. They repeat this claim repeatedly and fail to answer any other points. As a self pay patient, who only went to them due to desperation as NHS is overcrowded, I should also have consumer protection which includes fair pricing for work done. Among ignored points were repeated requests for an account of how £120 was needed for a lamp and spray (only possible hospital resources involved in the procedure). They also say the consultant told them he had advised me (how when he didn't state that qhen directly challenged in the first conplaint to him and when he has no access to hospital price list, which they admit is not published or available) and also that it is a necessafy procedure (consultant in his reply to my first complaint to him asserts this is not true). After wasting my time they now want me to complain to central HQ and not hospital. Should also note hospital complaints procedure says exec director would respond to me but responses are from her EA which refuses to copy her in. BMI Healthcare has not yet responded. READ MORE: Shopping Guides & Tips | How to Avoid Scams & Online Shopping Problems |
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Marion Burke: 1/5 Stars 06/09/2017 Hysterectomy February 2017 Having been messed around by the NH I went privately. Surgery brilliant. Hygiene standards appalling, no bed bath, left for 30 hours with soiled dressing. Subsequently I found I had an infection and had to pay two hundred pounds for two swabs (which, after a tussle, was refunded). Hairs in bath, windows didn't fit, radiator didn't work properly. When I asked the night nurse to pour me a glass of water was told to pour it myself (I had been advised not to lift anything heavy and the water in question was in a large jug by the side of my bed). When a nurse went to take a blood sample was left with a huge red lump. Someone told kitchen I was leaving on the Saturday morning so no tea and no lunch on the Sunday. Discharge a fiasco took several hours. No after care whatever.Have followed the complaints procedure which is purely a cosmetic gismo. BMI Healthcare has not yet responded. Mark Ridel: 1/5 Stars 10/02/2017 Absolute waste of time I contacted BMI three times via contact form, I also called and never heard back from them once. I was interested in finding out about laser spine surgery, what they call 'Miss Spine Surgery' but from reading reviews written by both unhappy patients and unhappy staff, they sound like a nightmare not worth even considering. The consultant I wanted to see at Fawkham Manor hospital has previously been taken to court, after researching more about him and reading about him on forums, it seems he has left many patients far worse off, I am now running not just walking away from these people. NHS waits might be long, but at least you won't be ripped off and left in a state when the money dries up. I deeply sympathise with those who have cruelly treated by them, and thank my lucky stars all they did was rudely ignore my contact forms and phone message. BMI Healthcare has not yet responded. CLICK HERE: You could save up to £497 on your energy bills by switching your supplier| COMPARE ENERGY QUOTES NOW |
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Sandra Douglas: 1/5 Stars 26/07/2016 small routine operation 31/07/2006 1 night hospital stay. Used insurance.BMI taking my house now 31/06/2006 I had a small routine operation. Including a ONE night hospital stay. Useing Rubicon insurance. A benefit through my employer. Which was taxed annually 2K. I also paid NHS contributions. For over 40 years plus!. I guess you could say. This small operation was paid 3 times over! I now wished I had this small operation on NHS! However my GP suggested using my private health care policy. I had not used it for myself. Since it started in 1993. I followed the company procedure. Authorised to go ahead. After the operation. I heard nothing for the Consultant or the hospital. Over a year later. The surgeon came to my house! To inform me that he had not been paid! I was shocked by this! I called HR.Dept. Who in turn called Rubicon! Apparentley the bill was paid within 24 hrs! BMI state the room had not been paid! I find that very strange. No way would the surgeon be paid but not the room! As where would I be going post operation? If not to a room? The Runnymede hospital told me that they always had problems with the poor or lack of administration from Rubicon. I also discovered that its a package system! There is one bill. Dispersed to the various departments. That its not possible for the surgeon, Anathesitis, etc to be paid but not the room! To this day.I have no idea of the cost. For a one night hospital stay! However without my knowledge! BMI sued me for one night hospital stay! Put me into bankrupcy. BMI want 25K plus daily interest still accruing at the obscene rate of 8%! The interest alone is more than 50% of my monthly salary! At no time did BMI contact me. To advise of any problen with the account! Eventhough they had my contact details! The Insurance company also did not contact me! It would have been very easy to settle this problem straight away! The insurance company had all my employment details. I could have also been contacte through work. To advise me of any problem with the bill! Widowed with 2 kids. Im past retirement age but still have to work in oder to pay bills and kids. BMI went through the court. Now have a charge on my house It must be the most expensive night in a hospital ever! Unless I find 25K plus interest accruing daily. * BMI will be taking my house by OCTOBER 11th.* Leaving the kids and I homeless. I have no family here in the UK to assist or offer support. I cannot afford the extorniate legal fees and a solicitor. I have sent over 70 pages in letters. To the BMI soliciter. advising the situation I am in. However they are not interested. The only interest is. When they will have their 25K plus. A huge company that is supposed to be in Health care business! thinks nothing of destroying peoples lives! This issue has caused a family break down and affected my health. Not to mention the psychological impact on my twins. Throughou this time. I have had severla bereavments. 2 operations! Family breakdown etc etc... I would never reccommend BMI health care to anyone! My biggest regret is that. I did not have the small routine operation on the NHS! All my freinds will boycott BMI. For their disgraceful attitude to a patient! The worst part is! BMI must have made at least 150K ! Through my late husbands 20+hospital stays with over 15 operations. ALL through BMI!!!! My husband was such a regular in that hospital. He knew all the staff. Even their shifts! In fact he came out of that same hospital on the 30th! I went in on the 31st! The staff joked saying they should name the ward after us! BMI definatley made plenty of money out of our misery! How much could one nights hospital stay actually cost? Is there anyone else out there? Paying 25K + 8%interest for one night in a hospital room? BMI Healthcare has not yet responded. CLICK HERE: Compare the cheapest insurance quotes | Save money on your insurance bills |
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