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Property
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Carpetright Complaints & Reviews
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Complaints, Review, Comparison
Read reviews of Carpetright, share your experience and resolve your issue. Rate Carpetright for value and service, and compare Carpetright with other companies. Have you got a complaint about a company or service? Write to us and publicise your issues. Scroll down to read our selection of your complaints and reviews about Carpetright below. |
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Send your complaints and reviews - and we'll publish the best, and worst! and make your voice heard.
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Your Carpetright Reviews
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Helen Driver: 1/5 Stars 15/01/2020 Terrible after sales experience and poor product Unfortunately our experience of Carpetright has not been positive. After explaining our needs, we were advised that Lino would be appropriate to use in the kitchen, with pets and heavy footfall. We were also told by the surveyor who came to quote us for the job that the cost would include ripping up the existing flooring. This was not the case and we had to screed over the existing flooring and cut down all our kickboards. In less than a year our Lino has ripped, dented and scratched. It is looking dreadful. The manager of the branch was brusk and unhelpful, saying there was no issue with the product or fitting and offered no after sales care or support. He also said it was our fault the Lino ripped and accused us of either wearing high heals or dragging something heavy over it. I pointed out that the Lino wasn't adhered to the screed and when we wheeled our empty suitcase over it, it gathered and ripped. There was no help after this visit, so I made a complaint and no-one escalated it or took it further. They closed my case, leaving me with ruined flooring. Carpetright has not yet responded. James Stevens: 1/5 Stars 26/10/2015 Carpetright caused £100s of damage to skirting boards during routine carpet fit - now refuse to fix! I used Carpetright to fit new carpet to my master bedroom on Friday. After the fitters left, I moved a piece of furniture to reveal what they had concealed - a 6ft long skirting board, which was installed and painted only the week prior was damaged beyond repair. I phoned the store, voicemail during office hours. I phone customer services, no response. I went on twitter and raised a complaint. Having talked with the CEO, the Head of Customer Experience and their Twitter Team, they promised to fix the problem and have workmen sent over early the week after. After they made this promise, they have since ignored emails and tweets made by me attempting to arrange a time to repair the damage. Appalling customer service and shocking arrogance from senior management! Carpetright has not yet responded. READ MORE: Shopping Guides & Tips | How to Avoid Scams & Online Shopping Problems |
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Lucinda Allum: 1/5 Stars 24/05/2019 Poor customer service and fitting Had my vinyl floor fitted two weeks ago and there is a problem with the floor. Carpet right say it’s up to the fitters to come out. The fitters won’t acknowledge the problem and I’m constantly being robbed off. Clearly you can see it’s not right yet carpetright are messing me about . Carpetright has not yet responded. Ness Hall: 1/5 Stars 24/04/2019 Do not use this company! Carpet right cannot be trusted and they are the worst carpet fitters there! It says it all when they have a group chat set up disgruntled customers on Facebook! Carpetright has not yet responded. CLICK HERE: You could save up to £497 on your energy bills by switching your supplier| COMPARE ENERGY QUOTES NOW |
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Joy Southwood: 1/5 Stars 18/01/2019 Where is my carpet? Ordered a carpet for our stairs and landing costing £400.00, 3 weeks ago, after 2 weeks we contacted the Watford store on tuesday 15th January and was told that the order was being delivered on the 16th to the store and we would get a call, no call so again we rang Watford and was told it hadnt been deivered and on the 17th was told they didnt order the right size and it would be in store on the 18th and guess what still waiting for a call. We rang for the 5th time this week and still being fobbed off. It amazes me that everytime we ring the lorry has just turned up so they need to check whats being delivered. Carpetright has not yet responded. CLICK HERE: Compare the cheapest insurance quotes | Save money on your insurance bills |
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