Currys PC World Complaints & Reviews
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Your Currys PC World Reviews
Very unhappy with Currys PC World, they have been taking unauthorised direct debits from my father’s account since 2013, this only came to light after he passed away this year. I called the bank and was given the number for the Currys Customer Services. Spent 45 minutes being passed around departments to then be told to email them! Requested a copy of a signed credit agreement, was first told to ring the store the item was purchased from, then told it is likely to have been shredded as it was so long ago! Oh, also told they can only speak to the account holder, despite me telling them my father has died. This should have been very easy to resolve, judging by the amount of similar complaints I found on consumer sites (I used my time on hold wisely to discover this). Could have been easily resolved but instead they are making it more difficult at a time we are grieving. Will NEVER purchase from them again.
This is regarding Curry’s - a vulnerable person I know explicitly told the sales person that they did not want warranty but they sneakily have added £3.50 per month called a “know how care plan”. Not only this but this plan has no export date so can go into infinity. I have read that there are many thousands of customers in the UK tricked and exploited by Curry’s PC world - a deplorable and despicable company. To date over 3 years this plan has cost more than the original cost if the electronic product. Furthermore this £3.50 DD is hidden in the statement as: Product support AG These are consciously designed marketing ploys to mislead and exploit consumers. What can be done to refund this payments and stop this terrible practice.
Ewan Sharp: 1/5 Stars
Product Support AG payment
I have a payment coming out of my account every month for £4.99! I didn’t know what this was until I Searched around and saw other people having the same problem!
Currys PC World responded on 26/02/2020:
Hi Ewan, Sorry to learn about this charge. Please email us on [email protected] and quote reference SPK181124. In your email please include a copy of this review and your address details. Ollie.
Jessica Nock: 1/5 Stars
Can't cancel my Knowhow account and being charged
Hi. I haven't used Knowhow in years but I just got a charge to my account for £15 but it wasn't a direct debit. Please can my account be closed, future payments stopped and a refund, because I am not currently using the service. Many thanks Jessica
Currys PC World responded on 27/11/2017:
Hi Jessica, I've noted your request for this service to be cancelled against the reference SPK700. For me to be able to action the request I would just request you to forward your address and contact details to letusk[email protected]. I look forward to hearing from you. Richard
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Ciprian Muresan: 1/5 Stars
I have become aware of £9.49 coming out of my account every month, I haven't noticed as it was taken different days each month. I have not being told about this or gned up for product support payments for my laptop that I bought .Neither I was told about this extra cost! I want a full refund for a service I didnt ask for or was informed about!
Currys PC World responded on 05/03/2020:
My apologies for the upset caused, Ciprian. Please email us at [email protected] with your full address, any past addresses, if you've moved recently, a copy of your post and reference SPK181132 in the subject line. We'll get back to you ASAP. Thanks. - Belinda
Isuru Upanishad: 1/5 Stars
Cancellation of product support AG
Hi, I purchased several items from your (Currys PC world) 2333 Twickenham branch somewhere in March 2018. Thereafter, I permanently moved out from the UK to Sri Lanka. For these items there were repair & support plans. When I was purchasing, your member in the showroom mentioned that I could stop the direct debit through bank. But when I checked my bank account, nothing was there in the direct debit section. There for no need of cancelling direct debit was there. When I checked my UK bank account recently, until today these charges are being deducted from my account monthly. I am so surprised. They were mentioned as Product Support AG. After contacting the HSBC, they mentioned that they could not stop them from their side & it should be you. Therefore, could you please be kind enough to cancel all my repair & support plans with immediate effect. Details are as following 0989478698 06/03/2018 Hotpoint SA2544CIX 2.99 1028599825 01/03/2018 Samsung HW-K450 1.99 1028759650 01/03/2018 LG 49UJ634 5.99 1028760849 01/03/2018 Hotpoint WMFUG742G UK 4.49 1028760864 01/03/2018 Beko DIN26X22 3.99 1028978664 01/03/2018 Indesit IFW6230 2.49 1029540489 01/03/2018 Belling GHU60TGC LPG 2.49 Further, I want to raise the point that, how did the deductions were made without appearing in direct debit instructions section in my bank account? My Account details are as following Bank HSBC Account Number 12165538 Thank you for all your services given to me so far. I appreciate your earliest response. Please acknowledge reception of this mail as well. Thanking you, Regards I Rajapaksha Gedara.
Currys PC World has not yet responded.
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Mrs Hands: 1/5 Stars
Damaged Goods Delivered
I ordered a black freezer on the 1st September. The freezer arrived on the 2nd. I am elderly, live alone and disabled so asked the delivery crew to remove the cardboard packaging and take it away. Good job I did as the top of the freezer is all scuffed and scratched and the door has several dents and gouges. The delivery crew agreed it was damaged and wrote the damage on their sheet and said they would immediately report it and for me to do the same. I reported it within 5 minutes using email ( I am hearing impaired and only have a mobile for texting and receiving the same) I also need a paper trail as according to Curry's you have to report damage within 48 hours (this is incorrect as the law states a reasonable time) They state that they respond to emails within 24 hours. 96 hour later and 4 emails to customer services and 2 to CEO, Mr Sebastian James, NO RESPONSE. I am now stuck with a freezer I can't use, food that I ordered to be delivered the next day has quickly had to be shared around my 3 children, and I can't order another freezer from another company (won't use Curry's again) as I don't have the money and I don't have the room. What is one supposed to do? I have contacted my bank to request a 'Chargeback" and have sent a further email to the CEO stating that if it is not removed within 48 hours I am then going to charge them storage charges.. I will enforce this in small claims. I am sick of being taken for a mug by these big companies who think they are more important than their customers..think again. You are NOT
Currys PC World responded on 06/09/2016:
Hello Mrs Hands, please accept my apologies for the problems you have encountered with the delivery of your appliance. I do believe colleague Andrew Hudson has contacted you in relation to this matter from our CEO Support Team (Ref CC3147937). If this is not the case, kindly email me at [email protected] with further details. I would be happy to look into this matter further - Shaun
Eileen Burnside: 1/5 Stars
I purchased my first fitbit form the Daybrook nottingham store where after a short while it stopped working correctly. I returned it to store where i was offered a replacement. The store did not have the same product in store however they had an upgrade Fitbit and as it was on offer i decided to upgrade. no issue with this and happy with service. After a while my fitbit was not holding its charge for more than a few days where on a full charge previous would last a good 5 days or more. The strap was also becoming lose and brittle and it eventually broke completely, so could not be used either. I returned it to store for a replacement expecting the same service as previously. The guy said sorry we cant do that, i said but you had done so not long ago. I said ok it is faulty so i would like a refund please as this was not the first time having to return one of these and they are not fit for purpose. He said no you cant have a refund its your word against ours inferring that i must have broke it on purpose. I was furious at how he spoke to me. He went onto say you should have got a Apple one like mine they are better. I asked him to send it back to fitbit, he went onto say you have to do this yourself . He was rude and arrogant towards me and my friend with me at the time. I left the store with no help at all with a faulty product that was useless to me. I contacted fitbit and they sent me just a strap not taking into account that i said it was not keeping its charge. Contacted fitbit again and they sent out a replacement which i put to the strap. After a full charge i started to use it however it is not holding a charge again. I am dissapointed with the item and feel it is not fit for purpose. I feel let down by both parties and especially Currys who dont seem to care once a product has been sold even if its still under garuantee which is absolutley useless. If this is the now policy of many items of currys it is awful as its just pass the buck so to speak and you cannot return faulty items at all. I will await a reply although wont hold my breath if the store service was anything to go by….
Currys PC World responded on 19/06/2017:
Hi Eileen, I'm really sorry to hear about your recent experience in store. Please do accept my sincere apologies for this. So I can investigate and help further, please email me your full name, address, postcode, contact number to [email protected] and put ref SPK193 in the subject bar. Thanks. Ahmed
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Michael Murphy: 1/5 Stars
On Monday evening I ordered an item online costing £189. During the transaction being processed, i was sent back to the checkout page and told that the transaction wasnt successful and to try again. I did this, and it worked. I then recieved two emails confirming my order, with two different ref numbers. This worried me because I was told the first transaction had not gone through. I emailed currys, asking them to confirm the order would not be put through twice. They did not respond, and the next day, they took £189 from my account... twice!! On calling them, they confirmed it had gone through twice and cancelled the one order. I was told i have to wait 3-5 days for my money to be returned to me! And when i waited 15 minutes to make a complaint about this situation, i was told that i wouldnt even be contacted regarding my complaint. No good will!!! Terrible customer service!!!! Although, the woman on the phone was nice, it doesnt change the frustrating situation that im in.... currys has £189 of my money, and i have nothing to show for it!!! Please, share this if you can. I think currys should be shamed for the way they handle customer complaints.
Currys PC World responded on 15/11/2016:
Hi Michael. I apologise for the problems experienced with your online order. Can you please provide your full address including postcode and contact number so I can look into this for you? Thanks. Carrie.
Maciej Dudek: 1/5 Stars
PRODUCT SUPPORT AG - CANCEL
I have a £5.50 charge coming out of my bank every month for PRODUCT SUPPORT AG - How do I claim this back and stop further payments
Currys PC World responded on 28/07/2017:
Hi Laura, I was concerned to learn of this for me to look in to this further please can you email me at [email protected] quoting the reference spk315 with the following information surname first line of your address and post code and a copy of this post. Thanks Amie
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Laura Kelly: 1/5 Stars
Phone lost in transit
Ordered a Google pixel 2 phone at £599 to be delivered next day into shop didn't arrive so called curys for a refund on the phone they told me it was lost in transit and would have to do an investigation and would be at least 14 days before they would refund which I think is a complete joke so now I'm down £600 and no phone.
Currys PC World responded on 11/01/2018:
Hi Laura, I'm sorry that your order has been lost, once dispatched from our warehouse. If you would like us to check the progress and see if there's an update to the investigation, please send your full address including postcode and order reference to [email protected]. Please quote reference SPK846, with a copy of your post. Thanks, Gemma
Andrew Boyle: 1/5 Stars
Hidden charges in settling My Plan
Had a balance to settle with the finance offered as 6 months interest free on My Plan credit plan. I settled the amount displayed when I logged in to my account. Low and behold when I saw my credit card statement I had been charged £36.26 "Cash Fee". Apparently if you pay a financial services company by credit card, your credit card company treats it as a "cash" payment and adds the fee. I find it incredible that when the payment options are displayed on the My Plan account number they do not inform you of this. If it had I would have made a direct payment or used my debit card. As far as I see it, when you make a transaction you should be informed of the total liability of that spend. Anyone else been stung like this?
Currys PC World responded on 22/07/2018:
Hi Andrew, I would suggest contacting your credit card company, any fee you have been charged via your credit card company would need to be dealt with by them directly. - Jack
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Chris Ward: 1/5 Stars
Failed deliver as went to wrong address
Supposed to have a washing machine delivered today. Got a call at 9.21 will be 20 mins. At 9.35 got a message saying failed to deliver as the house they knocked on, the owner said they hadn't ordered a washing machine. So despite having my number they just failed it. I rang the number back and no answer. I then rang the number on my paperwork and was told they wld rearrange delivery monday. To which I explained that was no good as not had a machine for a week, i have school uniform etc to wash. So they rang the depo who said wld redeliver today at 10. At 1pm I rang the number back to be told the driver had left the area. Despite me asking earlier if the driver had the correct village and was assured they would ring me to get directions. So now told nothing can be done. So I have taken today off work and expected to take Monday off too. I can't just take days off at short notice like that as I'm sure your company is the same. So I am still without a washing machine and no one seems to be bothered, as your driver couldn't even go to the correct address. It wasn't as if I wasn't even there waiting for it. This is disgusting customer service from what I thought was a reputable company. Plus I still have the issue of no washing machine and taking another day off work. Can you please get back to me asap.
Currys PC World responded on 29/01/2017:
Hi Chris, I am sorry to learn of the delivery matter and apologise for the inconvenience caused. Please contact KNOWHOW on 0344 561 1234 to book a delivery day that fit in with your schedule - Tony
Hassan Hamdoun: 1/5 Stars
WORST CUSTOMER EXPEREINCE- REFUND OF GIFT CARD FOR CANCELLED PURCHASE
TERRIBLE, SHAMEFUL AND RIDICULOUS is summary don't EVER return an item to currys and expect your money back, I've been in pain chasing my money for TV PHILIPS 43PUS6703/12 43" Smart 4K Ultra HD HDR LED TV, I returned since 4th Feb 2019- that is 37 DAYS and NOTHING IS HAPPENING STILL team know-how customer server keep pushing me to Gift Card team(which is not customer contactable)- the trouble is they don't get ANY update and Gift Card team has done nothing so far regarding my refund WORST is below - I called around 20 times, been told it will take 5-7 working days, but when I call after the period, they say Gift Card team has not processed it, so I ask , ask them to process it, they say we did BUT they are lying - I discovered 20 days after that they have not processed any thing- DESPITE one of advisors telling me they dispatched my Gift Card? LYING - when I asked for escalation, an advisor reluctantly didn't want to escalate to a manager, but I pushed him, he said he did it and I will receive a call from manager tomorrow BUT I didn't * when I called next day, I found he did it wrong and another advisor told me he has now escalated it to manager and i will receive a call from manager tomorrow. He bragged " I am 56 years old and been in this job for long so I am doing it right" * YET I didn't receive the call from a manage next day and when I called a 3rd advisor told me it WAS NEVER escalated- THEY ARE LYING AGAIN * the 3rd advisor finally escalated it to manager and manager called me and promised to solve it - BUT WHEN? I have been told for the 3rd time now my eGift card was sent by email and I keep calling telling them I have not received it- yet the manager " Natasha" DON'T SEEM to care and didn't follow up with me at all DESPITE my 2 calls after her call RUBBISH, DIS-ORGANIZED, PATHETIC service will advise strongly not to buy if you are going to require customer service at all better buy somewhere else. they are slow and not at all helpful, they don't do anything and keep hiding behind " there is nothing I can do",even managers are useless- pathetic
Currys PC World responded on 25/03/2019:
I'm sorry to hear we've let you down Hassan. So this can be fed back for internal investigation could you please drop us an email to [email protected] quoting reference SPK180834, please include your full name, address and order number. Thanks, Jack
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Neil Crossley-Roberts: 1/5 Stars
Unauthorised Paypal Payment
£38.98 taken via Paypal by Currys PCWorld on Sunday 23rd April. This was not authorised and we do not know what this is for. Paypal confirm that this is an authentic transaction, not confirmed by me. Money back please.
Currys PC World responded on 25/04/2017:
I'm sorry to see this Neil, certainly cause for concern. I'd be happy to check the systems at this end, if you can email me at [email protected] with your full name, address and a copy of your original post? Thanks - Marcus
Arran Bennett: 1/5 Stars
£4.50 monthly direct debit
I have been receiving a £4.50 direct debit been coming out of my bank account for what quite potentially is years on a TV or maybe a Computer I bought in Store a considerably long time ago. If this is the protect insurance i was offered i never received any sort of email with regards to cancelling it after the purchase of my item, therefore have no account with the insurancer firm to log in and cancel it, this £4.50 bill has literally been coming out of my account for months and months when i never required the insurance. The direct debit reference on my bank is PCWORLD 3240242850. Hopefully we can resolve this quickly.
Currys PC World responded on 04/08/2017:
Hi Arran, I was concerned to learn of this, for me to look in to this further please can you email me at [email protected] quoting the reference spk321 with the following information surname first line of your address and post code and a copy of your original post. Thanks Amie
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Colin James: 1/5 Stars
PRODUCT SUPPORT AG on my Bank statement
I just realised I'm paying £9 a month Currys PC World according to my bank statement & I have not agree to set this up for product support when I brought new laptop last December. I want this stop & full refund
Currys PC World responded on 29/06/2017:
Hi Colin, I'm sorry to see this. I'd like to help, so please email me at [email protected] with your full name, address, make and model of the laptop and direct debit ref. Kindly include your original post and the ref SPK224. Thanks -Marcus
Sylwia Sobiegraj: 1/5 Stars
Money taken from the account without processing the order
I was trying to purchase a fridge online . After first attempt payment was unsuccessful so I've tried once again. The same information on the screen "your payment was unsuccessful" The order weren't processed but money were taken from my account twice!!! I didn't get any email confirmation or reference number. I had contacted with the help desk twice and I was told that money should be on my account in 24 hours, but they weren’t!!!
Currys PC World responded on 30/10/2017:
I'm concerned to read about these issues Sylwia, I can confirm that refunds may appear within 24 hours - although the process can take longer. If you can send any specific details for example your full address or the email address you used to place the order to us via [email protected] with reference SPK582 - we'll be happy to help any way we can. Thank you - Matt
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