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Money and Insurance
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Domestic & General Complaints & Reviews
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Complaints, Review, Comparison
Read reviews of Domestic & General, share your experience and resolve your issue. Rate Domestic & General for value and service, and compare Domestic & General with other companies. Have you got a complaint about a company or service? Write to us and publicise your issues. Scroll down to read our selection of your complaints and reviews about Domestic & General below. |
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Send your complaints and reviews - and we'll publish the best, and worst! and make your voice heard.
Click here for details of all our complaints sections or view our money and insurance complaints section here. Are you a company? Have you been complained about? Contact us here and we'll publish your response and help resolve complaints. |
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Your Domestic & General Reviews
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Deborah Lloyd: 1/5 Stars 24/06/2019 Will not repair or replace, been paying 4 years for cover Had washing machine and tumbler insured for 4 years, now the time has come to repair or replace they are refusing to do it as a bit of rust is present due to washing machine leaking through door. Absolute disgrace. No washing machine now and out of pocket by 4 years worth of policy. Engineer came out said he would recommend replacement, they now say that rust around bottom of machine(due to a slow leak that we were unaware of) it makes the machine a health hazard? they are refusing to repair or replace. Domestic & General has not yet responded. Lisa Brown: 1/5 Stars 02/07/2019 Washing machine Never been messed about so much from such a well established company Domestic & General has not yet responded. Miss Hoskins 05/04/2021 ref domestic and general having lost my item vvt0027650 is the ref this is q copy of what I've sent them many times. hope its OK. disabled and struggle to type so just copying. thank you. dear d and g......WHERE IS MY £400 PANASONIC STEAM CONVECTION OVEN AND MICROWAVE?????? WHY HAVE YOU KEPT IT? 3 FORMAL COMPLAINTS NOW TOLD YOU'VE LOST IT BUT WON'T CALL ME BACK. IT WAS COLLECTED 4 WEEKS AGO. I WAS THEN TOLD RUST ISN'T COVERED, RUST IS INSIDE THE SEALED UNIT DUE TO A FAULT WITH STEAM FUNCTION, NOT VISIBLE TO CONSUMER AS WE CANNOT BE EXPECTED TO TAKE A DANGEROUS WHEN OPENED APPLIANCE (SUCH AS A MICROWAVE WHICH CONTAINS RADIATION FOR GOODNESS SAKE!) APART TO SEE IF THE SEALED INTERNAL UNITS ARE RUSTY! I'VE NOT SEEN IT SINCE IT LEFT. 11 HOURS OF CALLS, 3 COMPLAINTS RAISED. NO ANSWER. COMPLAINTS CLOSED WITHOUT CONTACT. NO EMAILS. OMBUDSMAN NOW INVOLVED! AND I HAVE ASKED JOE LYCETT AND RIP OFF BRITAIN TO COMMENT. I'VE TRIED MY BEST! I HAVE HAD ENOUGH. UP TO AN HOUR ON HOLD THEN CUT OFF 11 TIMES. HAVING CHECKED REVIEWS YOU CAN'T CHANGE ON PROPER SITES I'VE FOUND THIS IS NORMAL FOR YOU! DISGUSTED. HORRIFIC COMPANY. SMALL CLAIMS COURT ACTION PENDING ALSO!! IN CAPITALS SO YOU'LL ACTUALLY LISTEN AND POSTING THIS TO EVERY REVIEW SITE I CAN FIND! WORST OF ALL, YOU KNEW THIS WAS A FAMILY WHERE TG3 ADULT HAS SERIOUS HEART AND LUNG ISSUES AND IS SHIELDING, OFTEN TOO UNWELL TO COOK HENCE BUYING AN ITEM SUCH AS THIS TO WARM ITEMS SAFELY! SHAME ON YOU DOMESTIC AND GENERAL!!!!!!!!! READ MORE: Shopping Guides & Tips | How to Avoid Scams & Online Shopping Problems |
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Steve Davidson: 1/5 Stars 19/09/2018 Don’t bother rude unhelpful and leaving me with a dangerous machine as far as we are concerned This is the worst place to have a plan with I wouldn’t waste you money I had a prompt appointment to repair the heater in my tumble dryer but that’s as far as it go then the repair man fitted the wrong heater and blew up my machine broke my front panel and tried to wipe burn marks off cables and has failed to order new wires to which I am expected to except are safe I don’t think so they tell me it will be repaired in four days time then they call me two days later to say they can’t get the parts that the repair man blew up and that there is no date or eta for said parts when requested for a new one instead that’s not allowed and I have too wait weeks and now have to somehow get my washing to the laundrette to dry it not so easy as I am DISABLED I ask to compensated for the expenses that I will incur ueing a laundrette they have refused all in all very unhelpful rude and are happy to put customers in danger Domestic & General has not yet responded. Craig Thomas: 1/5 Stars 13/06/2018 Very poor service**Avoid*** Our dishwasher was covered under the D&G three items insurance. I rang the call centre who took all details including the make and model. An engineer arrived and said he couldn't do anything as it was a Bush model bought at Argos!!!!.I then contacted D&G again who agreed to send an engineer who could deal with this model.They said to ring the company and a time would be given. The company could not provide a time and so we had no idea when or if an engineer was going to turn up. I again contacted D&G and asked to speak to a supervisor who took 20 mins to come to the phone. He could do nothing but offer an apology.Avoid this company at all costs they have very poor customer service and they need to review and upgrade their sub contracted repair companies ASAP Domestic & General has not yet responded. CLICK HERE: You could save up to £497 on your energy bills by switching your supplier| COMPARE ENERGY QUOTES NOW |
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Story by Robin Bowman 07/01/2016 Extended warranty nightmare with Domestic and General Domestic and General flog protection plans for when your white goods break down. So, if you have a faulty fridge, a wonky washing machine or a bust boiler, they’re supposed to spring into action – that’s what you pay a monthly charge for. Actually, we don’t think extended warranties are worth the paper they’re written on. And hugely frustrated Sam Arnold who brought a complaint to us about Domestic and General definitely agrees. Sam’s experience is that over TEN YEARS £2,040 has been paid out to for a policy with Domestic and General. During this time, there have been just two calls outs for faulty appliances and one replacement tumble drier – total cost, no more than £750. That’s, basically a cost of £1,290 that Sam has had to bear. Ah, but, you might say, what about the peace of mind a cover plan buys? Domestic and General’s proud boast, after all, is “We take the worry out of breakdowns.” Well, it does take away the worry –– that is until you have to call up the company and try to get them to actually DO something! That’s what Sam found. Sam’s tumble drier conked out in September last year. After a series of long phone calls with Domestic and General, an engineer is sent out a week later to take a look. He stays five minutes and decides he can’t fix the drier as it needs a new drum. Another week goes by and the drum is available, but another week passes by before an engineer can call to fix it. Finally he arrives, two hours after he’s supposed to, and announces he can’t fix it as he doesn't have the template to drill the holes with. Four days later Sam is texted to say that the drier can’t be fixed. This is FOUR WEEKS after Sam first made contact. A replacement is promised. Four days later another text saying to wait for a call. Nothing after four more days. Sam phones and is left on hold for TWO HOURS. We’re now at SIX WEEKS since the breakdown. Sam takes to Twitter to contact Domestic and General and is promised that someone will call the next day. They don’t. Another two-hour phone call and yet another promise someone would call within 48 hours. Another four days go by – we’re now at SEVEN weeks since the breakdown and no further forward. In the end, Sam gets a phone call from someone at Domestic and General who says…they cant actually help, but hands over some new phone numbers. That person says that they only really called to stop Sam putting negative comments on social media. Finally, after another week or so, Sam gets through on one of the new numbers, after spending a total of SEVEN HOURS and around £50 on the phone in all. This person, finally, can help by sending a new drier. But Sam has to pay delivery charges! So TWO MONTHS after Sam’s drier broke down, finally, Domestic and General have sorted the problem, Is this what we pay an insurance premium for – payment that’s supposed to buy peace of mind? Now, we reckon Sam has a great idea and we’re all for it. “Domestic and General don’t even arrange the engineer call out instead they give you a number to ring and you arrange it,” says Sam. “Domestic and General feed on our fear of what about if something goes wrong! “Here is my suggestion – set up a free savings account. Cancel your monthly fee and put it into this savings account. “If anything goes wrong you will have the money to sort it out. “If nothing goes wrong, you will have some savings for a holiday. You will be arranging an engineer yourself either way. “Don’t reward bad service. Be money smart and kick Domestic and General into touch.” Well said, Sam! CLICK HERE: Compare the cheapest insurance quotes | Save money on your insurance bills |
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