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Money and Insurance
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Extra Cash Boost Complaints & Reviews
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Complaints, Review, Comparison
Read reviews of Extra Cash Boost, share your experience and resolve your issue. Rate Extra Cash Boost for value and service, and compare Extra Cash Boost with other companies. Have you got a complaint about a company or service? Write to us and publicise your issues. Scroll down to read our selection of your complaints and reviews about Extra Cash Boost below. |
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Your Extra Cash Boost Reviews
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Jenni Moss: 1/5 Stars 28/12/2019 Abysmal! Never heard of them, yet they have debited my account 29.96 on 2 occasions. Emailed for refund but no response. Spent 30 minutes trying to get through on the phone but stupid automated system that passed me around 4 departments. I gave up after 10 mins on hold. Waste of time! Extra Cash Boost has not yet responded. Beccy Wheeler: 1/5 Stars 29/11/2019 UNAUTHORISED PAYMENT TAKEN I have woken up to a payment of just under £30 being taken by this company. I emailed them and was asked for details (just phone number and email) to locate my account. I explained I was not a customer so they had no record for me and I wanted my money back and am now receiving no reply from them. This is fraud Extra Cash Boost has not yet responded. READ MORE: Shopping Guides & Tips | How to Avoid Scams & Online Shopping Problems |
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Chloe Thomson: 1/5 Stars 26/09/2019 Scammers!! They have taken £29.99 out of my bank account without permission. I have never signed up for this ridiculous subscription, no account is found in my email address so I know I have definitely not signed up to this. Unable to get in contact with them not that getting in contact with them would even help as this is a scam website that many others also have not signed up to. Doubt they would even give me my money back and the bank cannot process a refund all they’ve done is cancel my card and send me a new one, I hope this is enough and these THIEFS don’t have my bank details to take more money out. Complete robbery Extra Cash Boost has not yet responded. Amy Williams: 1/5 Stars 17/08/2018 Unable to contact This company took money from my account and now I am unable to contact!! Surely this cannot be legal! Didn't even sign up to their services. Shocking !! Extra Cash Boost has not yet responded. CLICK HERE: You could save up to £497 on your energy bills by switching your supplier| COMPARE ENERGY QUOTES NOW |
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Story by Robin Bowman 23/06/2016 Get your money back from Extra Cash Boost We’re seeing a sudden flurry of complaints about a company we’d not heard of before – Extra Cash Boost. Dozens of people have contacted us to tell us they have been shocked to find that this company is debiting £29.99 from their bank accounts each month. It’s weird because we’ve spoken to a fair few of these complainants and none of them know how they have come to be signed up with the company or they say they had no idea they had to pay a monthly fee. The company’s website does state that anyone signing up with it will be charged that £29.99 a month after a free five-day trial, during which time they can cancel. The only thing all these people tell us they have in common is that they have filled in their bank details on one site or another while applying for a loan. So, it’s a mystery. But, more importantly: how can anyone who’s been hit for this £29.99 fee get their cash back? Who are Extra Cash Boost? First, though, just a quick word about what Extra Cash Boost is. It’s the trading name of a company called Williams Carter Ltd, whose director is 49-year-old Christopher James Bennett. It offers a service that claims to help you keep track of your spending and income online by bringing information from all your accounts into one place and monitoring your spending. By doing this, they say, you can save money. Frankly, in our view, it’s a rubbish deal. This service is called ‘account aggregation’ and you can get apps that do this for free. So, we reckon paying almost £30 a month to help you sort out your finances is plain bonkers. Especially as many people who need to get a hold of their spending are those who can probably least afford to fork out such a sum every month. Extra Cash Boost's form highlights the £29.99 charge This company collects your financial details – your bank accounts, credit and debit cards, etc. But it’s not regulated by the Financial Conduct Authority. It doesn’t need to be, and it says it offers a “secure service”. But we certainly wouldn’t hand over such sensitive info to an unregulated company. We’d even think twice about giving that kind of information to a regulated one! Williams Carter is, though, registered with the Information Commissioner’s Office, as it is required to be. Here’s what the register says they do with the information they process: “We process personal information to enable us to act as an intermediary for any financial transactions including mortgage and insurance broking, and debt administration to our clients; promote our goods and services; maintain our own accounts and records and to support and manage our staff.” And there’s more: “We process information relevant to the above reasons/purposes. This may include: * Personal details * Family details * Lifestyle and social circumstances * Financial details * Employment and education details * Goods or services provided We also process sensitive classes of information that may include: * Physical or mental health details * Racial or ethnic origin * Religious or other beliefs * Trade union membership * Offences and alleged offences” Now, that really is super-sensitive stuff. Check out more here. Our advice is to always be extremely careful who you are sharing such highly personal information with – such info as bank account and credit card details. This outfit also trades as income-extra.net which offers instructions in how to make money by trading on eBay (stuff you can find on YouTube for free), and the subscription charge? You guessed it – £29.99 a month. This site also claims to offer a number of other ways of making money online. “There is so many ways to make money online”, the site says. (They could do with someone to correct their grammar – it’s “There ARE so many ways..”! ) How to get a refund from Extra Cash Boost We contacted Extra Cash Boost about the large number of people who had come to us furious that their accounts had been debited. And, to give the company its due, it sent us a clear and unambiguous reply explaining that ANYONE could get a refund simply by getting in touch with Extra Cash Boost, by email or by phone. In an unsigned email, they said: “The service we offer is open, transparent and very simple to use. We do, however, understand that some customer may change their mind or may have forgotten to cancel in their trial period; these customers will simply need to contact us through our website or call us on the number from the website.” They added: “Any customer who is unhappy with our service can contact us to cancel their account and obtain a refund. All of our contact details can be found on our website www.extracashboost.co.uk” They can’t say fairer than that: just contact them, explain you want your money back and they say they’ll refund you. Just to help, here’s the phone number: 0345 565 0946; and here’s their email address: [email protected]. They say they’re avaliable between 9am to 6pm Monday to Thursday; 9am to 5pm on Fridays. Do get in touch with them if you believe you should be refunded. CLICK HERE: Compare the cheapest insurance quotes | Save money on your insurance bills |
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