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Go Assist Complaints & Reviews
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Complaints, Review, Comparison
Read reviews of Go Assist, share your experience and resolve your issue. Rate Go Assist for value and service, and compare Go Assist with other companies. Have you got a complaint about a company or service? Write to us and publicise your issues. Scroll down to read our selection of your complaints and reviews about Go Assist below. |
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Your Go Assist Reviews
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Serena Watts 08/04/2021 I'm a nurse and my daughter arranged a repair via GO ASSIST on the washer dryer she'd given me which worked fine before transport. She paid £119 and believed it would be repaired on Tuesday. Then on Tuesday she received a message saying it would be Thursday so had to book time off work. We weren't given a time and company didnt answer phone. When man finally came he didnt bring any tools - just an ipad He sat on my floor, looked at the machine, said "I've never seen one of these" and when my dad (retired electrical engineer) told him what the machine was/ wasnt doing he said "oh it shouldnt do that- probably this control bit" and then left. Then my daughter received an email saying they'd completed a diagnostic check and repairs would cost £400! He didnt touch the machine, made no attempts to run tests and basically we waited in and paid £120 for a man to sit on the kitchen floor for ten minutes then leave. He told my dad "im not authorised to do any repairs". Appalling service. We intend to request a refund as no diagnostic tests or repair were completed. This company rips people off as my daughter was led to believe she was paying for a repair. Would have given 0 stars but service doesnt allow this. I've now wasted 7 days waiting for a repair they had no intention of completing. I will be complaining to the ombudsman unless we can resolve this tomorrow morning with my machine being repaired as they alleged when they took my daughter's money. As a disabled nurse with a 5 year old I rely on my washing machine and am devastated this has happened. I cant return to work til i can wash my scrubs.” Posted 1 minute ago Kathryn Seaton: 1/5 Stars 08/12/2019 Terrible service Have had a terrible time trying to get my freezer repaired. Communication is appalling, I have contacted them 12 times with only two negative responses. Their customer services is non existent and over two months on still have a freezer needing a compressor. £109 paid for a shockingly bad service. Not impressed would advise you not to use. Go Assist has not yet responded. Donna Pierce: 1/5 Stars 16/04/2019 What repair? Paid for a repair, signed up to dodgy big warranties company, they cancel the repair before it even got of the ground asked for refund refused, so I went through my bank telling them how dodgy they are got my money back that way, tried to cancel with big warranties won't cancel the plan my machine is in fixable and gone to the skip...unless I tell they bank I messed up so they get the money they won't refund me??? Bank said what a dodgy company, go assist is not fca, big warranties is, for some reason I was on the phone to big warranties to get a refund on my go assist payment! Total scam avoid like the bubonic! Go Assist has not yet responded. READ MORE: Shopping Guides & Tips | How to Avoid Scams & Online Shopping Problems |
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Roderick Peel: 1/5 Stars 11/05/2019 Boiler Repairs - No Repair - No Fee - No chance of refund I contacted Go Assist to get my central heating boiler repaired / restarted at the end of April 2019. I was told that there would be a fixed price of £129.57 which would be refunded if the boiler could not be repaired. The terms and conditions were not sent to me directly but as a hyperlink in an email. The boiler engineer turned up on the due date close to the time that was agreed and proceeded to look at my wall mounted boiler. He took the front cover off and removed the boiler face plate. He then said he thought the trouble was the air switch and he could not get to it without removing the boiler completely. He therefore said that the boiler could not be repaired. When I asked Go Assist for a refund they refused saying that the engineer could not get access to the boiler (how did he manage to take the boiler cover off then?). I wrote to their complaonts department (also a part of Go Assist . Whose side do you think they were on? The short story is that the terms and conditions are written so carefully that you stand little or no chance of getting a refund and with the questionable competence of the boiler engineer there is an equally small chance that your boiler will be successfully repaired. DO NOT USE GO ASSIST - you will loose money or get an extremely poor service. Go Assist has not yet responded. Robert Briant: 1/5 Stars 20/06/2019 the £99 no fix no fee . I booked an appointment for an engineer to come to my home and repair the bottom oven of my Zanusi cooker , when I booked this appointment I was assured that the engineers would resolve the issue or I would get my money returned, the engineer looked at my cooker and diagnosed the problem to be a thermo coupling , and then left without attempting to carry out the repair for which I was led to believe would be done on this visit , he was at my house for no more than 10 minutes. I emailed them only to be told that the £99.00 I paid up front was a call out charge and repairs would be extra , so I was not eligible for a return of my monies . I find the way they conduct themselves to procure the job sub it out to a local trader and then tell me I paid for his visit , a total misleading way to treat me as a customer , and to keep the £99 is an underhand and dishonest way to part me from my money without actually getting what I consider I paid for , disappointed , yeah , very much so ! Go Assist has not yet responded. CLICK HERE: You could save up to £497 on your energy bills by switching your supplier| COMPARE ENERGY QUOTES NOW |
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Craig Davies: 1/5 Stars 02/07/2019 Refund Paid £157 for an engineer to be in my home for less than 5 minutes and go back with his report which he lied on and then said I was the one that must be confused. Spoke to their customer service who are actually nice but would not issue me a refund and directed me on here. Go Assist has not yet responded. CLICK HERE: Compare the cheapest insurance quotes | Save money on your insurance bills |
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