• Vehicle Insurance
    • Compare Car Insurance
    • Car Insurance Guides & Reviews
    • Motorbike Insurance
    • Van Insurance
    • Bicycle Insurance
    • Breakdown Cover
    • Taxi Insurance
    • Motor Fleet Insurance
    • Motor Trade Insurance
  • Energy
    • Compare Energy Deals
    • How to switch energy supplier
    • How to save money on your energy bills
    • How to avoid the energy price cap rise
    • Energy Guides & Info
    • Energy Company Reviews
  • Home Insurance
    • Compare Home Insurance
    • Home Insurance Guides & Company Reviews
    • Landlord Insurance
    • Compare Broadband Deals
    • Broadband TV & Mobile Guides and Company Reviews
    • Compare Mobile Phone Deals
    • Mobile Phone Insurance
  • Pet
    • Compare Pet Insurance
    • Pet Guides & Advice
  • Travel
    • Compare Travel Insurance
    • Travel Guides & Tips
  • Kelvin MacKenzie
    • The Kelvin MacKenzie Column
    • Consumer News
    • Your Jokes | Let's be funny and save some money
  • Shopping
    • Shopping Guides
    • Money & Finance
    • Compare Loans
    • Online Shopping Advice
    • Delivery
    • Scams
    • Best Buys
  • Your Complaints
    • Complaints & Reviews
    • Contact Us | Complain & Review
    • Shopping
    • Cars & Garages
    • Eating and Drinking
    • Delivery
    • Travel & Holidays
    • Energy
    • Money & Insurance
    • Telecoms
    • Property
    • Healthcare
A SPOKESMAN SAID
  • Vehicle Insurance
    • Compare Car Insurance
    • Car Insurance Guides & Reviews
    • Motorbike Insurance
    • Van Insurance
    • Bicycle Insurance
    • Breakdown Cover
    • Taxi Insurance
    • Motor Fleet Insurance
    • Motor Trade Insurance
  • Energy
    • Compare Energy Deals
    • How to switch energy supplier
    • How to save money on your energy bills
    • How to avoid the energy price cap rise
    • Energy Guides & Info
    • Energy Company Reviews
  • Home Insurance
    • Compare Home Insurance
    • Home Insurance Guides & Company Reviews
    • Landlord Insurance
    • Compare Broadband Deals
    • Broadband TV & Mobile Guides and Company Reviews
    • Compare Mobile Phone Deals
    • Mobile Phone Insurance
  • Pet
    • Compare Pet Insurance
    • Pet Guides & Advice
  • Travel
    • Compare Travel Insurance
    • Travel Guides & Tips
  • Kelvin MacKenzie
    • The Kelvin MacKenzie Column
    • Consumer News
    • Your Jokes | Let's be funny and save some money
  • Shopping
    • Shopping Guides
    • Money & Finance
    • Compare Loans
    • Online Shopping Advice
    • Delivery
    • Scams
    • Best Buys
  • Your Complaints
    • Complaints & Reviews
    • Contact Us | Complain & Review
    • Shopping
    • Cars & Garages
    • Eating and Drinking
    • Delivery
    • Travel & Holidays
    • Energy
    • Money & Insurance
    • Telecoms
    • Property
    • Healthcare

Eating & Drinking

Gourmet Society Complaints & Reviews

Complaints, Review, Comparison

Read reviews of Gourmet Society, share your experience and resolve your issue.

Rate Gourmet Society for value and service, and compare Gourmet Society with other companies.

Have you got a complaint about a company or service?

​Write to us and publicise your issues.

Scroll down to read our selection of your complaints and reviews about
Gourmet Society​ below.
Picture
Send us your reviews and complaints
Contact Us

Send your Gourmet Society Reviews & Complaints

Send your complaints and reviews - and we'll publish the best, and worst! and make your voice heard. 

​Click here for details of all our complaints sections or view our eating and drinking complaints section here.


Are you a company? Have you been complained about? Contact us here and we'll publish your response and help resolve complaints.

Your Gourmet Society Reviews

Avia Jay: 1/5 Stars

04/05/2017
 
Refund Required
 
I never use gourmet society ever! I signed up for a free trial two years ago and never used it. Twice I have been billed for the yearly membership after countless attempts to unsubscribe! Finally I changed all of my contact details and removed my card in order to stop them from charging me. They used my paypal and charged me the membership fee today. I have emailed requesting a refund as I do not use the company there automated reply was from bank holiday saying their email was closed until the 2nd of May... it is now the 4th.
 
Gourmet Society has not yet responded.
 
 



Sarah Underwood: 1/5 Stars

17/01/2020
 
Renewal occurs before expiry of trial
 
The trial card I received expires today, the 17th, but when I emailed to cancel I was told that it was too late as the renewal occured already. The last email I had from the company was about a month ago so it was fairly easy to forget about the subscription.
 
Gourmet Society has not yet responded.
 ​

READ MORE: Shopping Guides & Tips | How to Avoid Scams & Online Shopping Problems
Picture
Save £££ on your bills with A Spokesman Said
Find out more

Save £££ on household bills with A Spokesman Said

Get Quotes Now
Jonathon Walsh: 1/5 Stars

11/09/2019
 
Membership renewed when cancelled
 
I contacted GS via their own web form to cancel my membership it was cancel weeks before it was due due to work commitments I am unable to phone up to cancel so I used the web form, the money has been taken and GS refuse to refund apparently it’s my fault for not phoning up, GS claim they sent a renewal reminding but are unable to resend the original email I never received any reminder
 
Gourmet Society has not yet responded.
 



 
Sara Ashan: 1/5 Stars

13/08/2018
 
Unclear trial membership cancellation process
 
I started with gourmet society as part of their trial membership. I am a working mum and never got around ordering the card or using it. After 6 months, I noticed a deduction of £39.99 from my account after the trial period elapsed. I got in touch with them the same morning to ask for cancellation only to be told that there is nothing that they could do and it was part of their policy to deduct the full amount regardless of whether a card had been ordered or not. After explaining my position, the lady on the phone agreed to refund £10. I do not think it is fair to treat customers like this who have not even used your service. They mentioned that an email reminder had been sent before the deduction of the amount which I only got around checking after the deduction was made. Atleast, as a duty of care, the company should check if there is a live card and the service has been availed? I need my full refund and any help will be much appreciated!
 
Gourmet Society has not yet responded.
 ​

CLICK HERE: You could save up to £497 on your energy bills by switching your supplier| COMPARE ENERGY QUOTES NOW
Story by Fred Isaac

14/03/2016


Gourmet Society cancellation process leaves a bad taste in members’ mouths
 
Food discount club Gourmet Society has been slammed for its difficult cancellation process.
Members of the service - which gives you a discount at over 6,500 UK restaurants - said they struggled to get through to customer service to obtain a cancellation code. 

When they failed to cancel within the set time frame, their subscriptions were auto-renewed and they were charged the full year’s price of £39.95.

A Twitter community
has been created for angry users to share their Gourmet Society stories.

“It was very difficult to cancel”
Daniel Russell, from Portsmouth, told us how his relationship with Gourmet Society went sour at the end of his £1 three-month trial.

To cancel his trial, which expired on the 27th December, and avoid being signed up for a year, Daniel needed a code.


“It was difficult to find out how to get a cancellation code or get through to anyone who could help," Daniel, 31, told us. “The email instructions were unclear and the site isn't easy to navigate.


“I tried calling but after 10 minutes I hung up; I don't have time to hold for that long at work and, when I got home, the lines were closed.”

When he did finally get through to Gourmet Society, Daniel was told his subscription had already been renewed and he had been charged £69.95.

“I could no longer cancel because I had passed the point of no return," said Daniel, who works for a banking company. 


“It’s not fair on customers - you are almost being forced to have something you don’t really want.”


We have asked Gourmet Society to respond to its members’ concerns and explain what is being done to improve the cancellation process.


We’ll let you know how they respond.


One user, Pilar Lopez-Cantero, suggested Gourmet Society should follow a more ethical policy and, like Spotify, require users to opt-in to any auto-renewal. 


How to cancel your Gourmet Society Membership


Gourmet Society’s T&Cs reveal the cut-off point for cancellation is NOT the same as the
Gourmet card’s expiry date; a fact that may confuse customers who expect to be able to cancel up until the date on the card.


You can only cancel before the payment date, but the payment is taken before your Gourmet Society card expires. 


Here’s what you need to know about cancelling:


New members:


* You have 15 days after you first subscribe to cancel and get back your money


* Cancel by emailing [email protected] or by calling 0800 043 1978. We recommend you email and clearly state that you know your rights as a consumer and want the membership cancelled immediately. If you don’t receive your refund, say you are willing to take the matter to Trading Standards.


Auto-renewals:


* To stop your membership auto-renewing (including after a free-trial), contact Gourmet Society on 0800 043 1978 or [email protected]ociety.co.uk to obtain a cancellation reference.


* Here’s the important bit: you must get hold of a reference 15 days before your current membership term ends. So if your card’s expiry date is, say, the 20th, you have until the 5th to cancel and stop Gourmet Society charging you again.


Gourmet Society says:
“No refunds can be issued for any remaining membership term after payment has been taken for renewed memberships.”

Make a complaint about Gourmet Society


Founded in 2003, Gourmet Society is a trading name of Simard Limited.


It is one of a host of companies, including Tastecard, to come under fire for hooking customers into costly auto-renewal subscriptions. 


In January, users branded Tastecard's renewals process as "deceptive and unclear". 


Citizen's Advice has called on companies offering trial periods for subscription products to remind consumers that they will enter into a binding contract at the end of the trial period.


If you've been caught out by a misleading cancellation process or 'free trial', post on A Spokesman Said. We’ll fight your corner for a fair response.

 ​


CLICK HERE: Compare the cheapest insurance quotes | Save money on your insurance bills

Save £££ on your car insurance

Get Cheap Quotes Now


Read More: Your Complaints & Reviews | Read which companies people are complaining about
Picture
Save £££ on your energy bills
Get Quotes Now
Read More: The Kelvin MacKenzie Column | Uncensored & Outspoken Opinion
CLICK HERE: Save on your car & bike insurance | Search A Spokesman Said for the best price vehicle insurance
CLICK HERE: Get covered for your holiday | Save £££ with cheap travel insurance
Picture
Save £££ on your household bills
Search Savings Now
CLICK HERE: Save money on your broadband | Compare the best price broadband deals now and save £££
Picture
Send us your reviews and complaints
Contact Us
CLICK HERE: Looking for a new mobile phone? | Search the best price mobile phone deals and save £££
Picture
Save £££ on car insurance
Get Quotes Now

You could save up to £497 on your energy bills!

Compare and Save Now
Please note that some of the links on A Spokesman Said are affiliate links.

If you choose to purchase through these links, we may receive commission at no extra cost to you. By using these affiliate links, you are directly supporting A Spokesman Said, and helping us to provide you with free content and advice.

aspokesmansaid.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com.
​
Switch & Save
​Energy
​Insurance Homepage
Vehicle Insurance
Car Insurance
Home Insurance
Travel Insurance
Pet Insurance
​Landlord Insurance
TV & Broadband
​Mobile Phone
​Mobile Phone Insurance
​Compare Loans

Motorbike Insurance
Van Insurance
Bicycle Insurance
Breakdown Cover
Taxi Insurance
Motor Fleet Insurance
Motor Trade Insurance
Guides & Reviews
Car Insurance
Energy
Energy Company Reviews

Home Insurance
Broadband, TV & Mobile
Travel
​Shopping
Online Shopping Advice
Delivery
Scams

Money & Finance


Columns
The Kelvin MacKenzie Column
Consumer News
​Your Jokes 
Kelvin MacKenzie Newsletter

​Your Complaints & Reviews
Your Complaints & Reviews
Money & Insurance
Energy
Travel & Holidays
Shopping
Telecoms
Healthcare
Cars & Garages
Eating & Drinking
Property
​Delivery

Your Complaints | Contact Us
Useful Links
​About Us
Terms and conditions
Privacy Policy
Contact Us
​Sitemap
 © Copyright 2013-2021. Talkco Ltd
  • Vehicle Insurance
    • Compare Car Insurance
    • Car Insurance Guides & Reviews
    • Motorbike Insurance
    • Van Insurance
    • Bicycle Insurance
    • Breakdown Cover
    • Taxi Insurance
    • Motor Fleet Insurance
    • Motor Trade Insurance
  • Energy
    • Compare Energy Deals
    • How to switch energy supplier
    • How to save money on your energy bills
    • How to avoid the energy price cap rise
    • Energy Guides & Info
    • Energy Company Reviews
  • Home Insurance
    • Compare Home Insurance
    • Home Insurance Guides & Company Reviews
    • Landlord Insurance
    • Compare Broadband Deals
    • Broadband TV & Mobile Guides and Company Reviews
    • Compare Mobile Phone Deals
    • Mobile Phone Insurance
  • Pet
    • Compare Pet Insurance
    • Pet Guides & Advice
  • Travel
    • Compare Travel Insurance
    • Travel Guides & Tips
  • Kelvin MacKenzie
    • The Kelvin MacKenzie Column
    • Consumer News
    • Your Jokes | Let's be funny and save some money
  • Shopping
    • Shopping Guides
    • Money & Finance
    • Compare Loans
    • Online Shopping Advice
    • Delivery
    • Scams
    • Best Buys
  • Your Complaints
    • Complaints & Reviews
    • Contact Us | Complain & Review
    • Shopping
    • Cars & Garages
    • Eating and Drinking
    • Delivery
    • Travel & Holidays
    • Energy
    • Money & Insurance
    • Telecoms
    • Property
    • Healthcare