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Hillarys Blinds Complaints & Reviews

Complaints, Review, Comparison

Read reviews of Hillarys Blinds, share your experience and resolve your issue.

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Your Hillarys Blinds Reviews

Theresa Jerrett: 2/5 Stars
 
29/07/2018
 
Fine til warranty runs out
 
Conservatory blinds fitted 10/12. Fine. Warranty now expired & 2 blinds not raising. Started process to fix (aware we would have to pay..fine). Uphill struggle to get some service. They are totally disinterested. Would not recommend to friends now. After warranty...your on your own. We wait & wait for engineers for past 2 months. Bad service
 
Hillarys Blinds has not yet responded.
 




Louise Robinson: 1/5 Stars
 
05/03/2019
 
Four Months of Stress and Ignorance
 
I bought a house that needed renovating. I took 8 months to renovate the house, during which time I employed many contractors. As anyone would expect there were a couple of minor issues, however I would recommend every contractor that I used until I employed Hillary's. I have worked in business consultancy for over 15 years and never in that time have I encountered such appalling customer service and incompetency as I did at Hillary's. After a 4 month struggle I have been left out of pocket due to associated costs, without the carpet that I ordered, paid for and begged them to fit for 4 months, and with no compensation or an apology. I cannot stress enough. Do not use this company.
 
Hillarys Blinds has not yet responded.
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Dave Thompson: 1/5 Stars
 
18/07/2019
 
Only getting one star because there is no zero star option !
 
Copy of letter to CEO and so called customer services. “Dear Mr Risman Way back in January we ordered from your company “made to measure” window shutters, as is your want we paid the full amount on order (the reasons for this I’m now beginning to understand !). Your fitter duly arrived and took what I thought were meticulous measurements and gave us a date for fitting, we thought from this we had made the right choice by using Hilary’s Blind’s. How could we be so wrong, his first attempt at fitting resulted in a “lean” of several degrees from upright, we also queried the gapping, his response was he hadn’t noticed the lean and the gapping was standard (unbelievably bad for a professional firm). The net result was he had to remove and refit, now whether this unnerved him, or put him behind schedule I don’t know but the attached pictures show the outcome, ill fitting bits of all shapes, sizes, angles and gaps, not to mention unfilled holes from his previous attempt. We expressed our dissatisfaction and fully expected a call from your customer services, we were disappointed, instead having to chase numerous times on the telephone. Eventually we had a visit from a Manager who totally agreed the workmanship was unacceptable and agreed to replace the frame (a delay of some two months for which compensation was agreed). On leaving he promised to send another fitter to re-measure, that in fact never happened but today the fitter arrived, removed the faulty frame then informed us that the wrong replacement had been ordered, unbelievable when a company such as yours finds itself in this situation surely you do everything to get it right ? Now we have another six to eight week delay while the replacement comes from China ! We today requested that your fitter get your customer service team to contact us, that call has not been received and we are appalled by your company’s lack of concern. We would respectfully suggest that all of your fitting, management and customer service team should take lessons in Customer Service. Finally considering all of the above and taking in to account our considerable inconvenience (people have better things to do than chase the service they have paid well for), what your response is and look forward to hearing from you.” We haven’t heard a word, no manager available, absolutely disgusting.
 
Hillarys Blinds has not yet responded.
 
 



Rex Lapham: 1/5 Stars
 
20/09/2019
 
Venetian blind repair
 
blind in bathroom.. cord broke another one fraying...phoned hillarys for a repair...not interested as it is out of warranty...happily make us a new one...as its a odd size... it would be very expensive...would not recommend to anybody else
 
Hillarys Blinds has not yet responded.
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Paula Coutts: 1/5 Stars

25/10/2018

Didn’t turn up and lied

Didn't turn up for the appointment. Agent said they were outside the shop next to my flat. When I went down to let them in they weren't there. I called and they kept lying and saying they were 5 minutes away. I waited outside for 40 minutes. Eventually they stopped answering and cancelled the appointment as they said they couldn't find the flat. The call centre had an unhelpful attitude. Avoid them!

Hillarys Blinds has not yet responded.

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