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Property
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Hillarys Blinds Complaints & Reviews
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Complaints, Review, Comparison
Read reviews of Hillarys Blinds, share your experience and resolve your issue. Rate Hillarys Blinds for value and service, and compare Hillarys Blinds with other companies. Have you got a complaint about a company or service? Write to us and publicise your issues. Scroll down to read our selection of your complaints and reviews about Hillarys Blinds below. |
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Send your complaints and reviews - and we'll publish the best, and worst! and make your voice heard.
Click here for details of all our complaints sections or view our property complaints section here. Are you a company? Have you been complained about? Contact us here and we'll publish your response and help resolve complaints. |
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Your Hillarys Blinds Reviews
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Theresa Jerrett: 2/5 Stars 29/07/2018 Fine til warranty runs out Conservatory blinds fitted 10/12. Fine. Warranty now expired & 2 blinds not raising. Started process to fix (aware we would have to pay..fine). Uphill struggle to get some service. They are totally disinterested. Would not recommend to friends now. After warranty...your on your own. We wait & wait for engineers for past 2 months. Bad service Hillarys Blinds has not yet responded. Louise Robinson: 1/5 Stars 05/03/2019 Four Months of Stress and Ignorance I bought a house that needed renovating. I took 8 months to renovate the house, during which time I employed many contractors. As anyone would expect there were a couple of minor issues, however I would recommend every contractor that I used until I employed Hillary's. I have worked in business consultancy for over 15 years and never in that time have I encountered such appalling customer service and incompetency as I did at Hillary's. After a 4 month struggle I have been left out of pocket due to associated costs, without the carpet that I ordered, paid for and begged them to fit for 4 months, and with no compensation or an apology. I cannot stress enough. Do not use this company. Hillarys Blinds has not yet responded. READ MORE: Shopping Guides & Tips | How to Avoid Scams & Online Shopping Problems |
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Dave Thompson: 1/5 Stars 18/07/2019 Only getting one star because there is no zero star option ! Copy of letter to CEO and so called customer services. “Dear Mr Risman Way back in January we ordered from your company “made to measure” window shutters, as is your want we paid the full amount on order (the reasons for this I’m now beginning to understand !). Your fitter duly arrived and took what I thought were meticulous measurements and gave us a date for fitting, we thought from this we had made the right choice by using Hilary’s Blind’s. How could we be so wrong, his first attempt at fitting resulted in a “lean” of several degrees from upright, we also queried the gapping, his response was he hadn’t noticed the lean and the gapping was standard (unbelievably bad for a professional firm). The net result was he had to remove and refit, now whether this unnerved him, or put him behind schedule I don’t know but the attached pictures show the outcome, ill fitting bits of all shapes, sizes, angles and gaps, not to mention unfilled holes from his previous attempt. We expressed our dissatisfaction and fully expected a call from your customer services, we were disappointed, instead having to chase numerous times on the telephone. Eventually we had a visit from a Manager who totally agreed the workmanship was unacceptable and agreed to replace the frame (a delay of some two months for which compensation was agreed). On leaving he promised to send another fitter to re-measure, that in fact never happened but today the fitter arrived, removed the faulty frame then informed us that the wrong replacement had been ordered, unbelievable when a company such as yours finds itself in this situation surely you do everything to get it right ? Now we have another six to eight week delay while the replacement comes from China ! We today requested that your fitter get your customer service team to contact us, that call has not been received and we are appalled by your company’s lack of concern. We would respectfully suggest that all of your fitting, management and customer service team should take lessons in Customer Service. Finally considering all of the above and taking in to account our considerable inconvenience (people have better things to do than chase the service they have paid well for), what your response is and look forward to hearing from you.” We haven’t heard a word, no manager available, absolutely disgusting. Hillarys Blinds has not yet responded. Rex Lapham: 1/5 Stars 20/09/2019 Venetian blind repair blind in bathroom.. cord broke another one fraying...phoned hillarys for a repair...not interested as it is out of warranty...happily make us a new one...as its a odd size... it would be very expensive...would not recommend to anybody else Hillarys Blinds has not yet responded. CLICK HERE: You could save up to £497 on your energy bills by switching your supplier| COMPARE ENERGY QUOTES NOW |
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Paula Coutts: 1/5 Stars 25/10/2018 Didn’t turn up and lied Didn't turn up for the appointment. Agent said they were outside the shop next to my flat. When I went down to let them in they weren't there. I called and they kept lying and saying they were 5 minutes away. I waited outside for 40 minutes. Eventually they stopped answering and cancelled the appointment as they said they couldn't find the flat. The call centre had an unhelpful attitude. Avoid them! Hillarys Blinds has not yet responded. CLICK HERE: Compare the cheapest insurance quotes | Save money on your insurance bills |
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