• Vehicle Insurance
    • Compare Car Insurance
    • Car Insurance Guides & Reviews
    • Motorbike Insurance
    • Van Insurance
    • Bicycle Insurance
    • Breakdown Cover
    • Taxi Insurance
    • Motor Fleet Insurance
    • Motor Trade Insurance
  • Energy
    • Compare Energy Deals
    • How to switch energy supplier
    • How to save money on your energy bills
    • How to avoid the energy price cap rise
    • Energy Guides & Info
    • Energy Company Reviews
  • Home Insurance
    • Compare Home Insurance
    • Home Insurance Guides & Company Reviews
    • Landlord Insurance
    • Compare Broadband Deals
    • Broadband TV & Mobile Guides and Company Reviews
    • Compare Mobile Phone Deals
    • Mobile Phone Insurance
  • Pet
    • Compare Pet Insurance
    • Pet Guides & Advice
  • Travel
    • Compare Travel Insurance
    • Travel Guides & Tips
  • Kelvin MacKenzie
    • The Kelvin MacKenzie Column
    • Consumer News
    • Your Jokes | Let's be funny and save some money
  • Shopping
    • Shopping Guides
    • Money & Finance
    • Compare Loans
    • Online Shopping Advice
    • Delivery
    • Scams
    • Best Buys
  • Your Complaints
    • Complaints & Reviews
    • Contact Us | Complain & Review
    • Shopping
    • Cars & Garages
    • Eating and Drinking
    • Delivery
    • Travel & Holidays
    • Energy
    • Money & Insurance
    • Telecoms
    • Property
    • Healthcare
A SPOKESMAN SAID
  • Vehicle Insurance
    • Compare Car Insurance
    • Car Insurance Guides & Reviews
    • Motorbike Insurance
    • Van Insurance
    • Bicycle Insurance
    • Breakdown Cover
    • Taxi Insurance
    • Motor Fleet Insurance
    • Motor Trade Insurance
  • Energy
    • Compare Energy Deals
    • How to switch energy supplier
    • How to save money on your energy bills
    • How to avoid the energy price cap rise
    • Energy Guides & Info
    • Energy Company Reviews
  • Home Insurance
    • Compare Home Insurance
    • Home Insurance Guides & Company Reviews
    • Landlord Insurance
    • Compare Broadband Deals
    • Broadband TV & Mobile Guides and Company Reviews
    • Compare Mobile Phone Deals
    • Mobile Phone Insurance
  • Pet
    • Compare Pet Insurance
    • Pet Guides & Advice
  • Travel
    • Compare Travel Insurance
    • Travel Guides & Tips
  • Kelvin MacKenzie
    • The Kelvin MacKenzie Column
    • Consumer News
    • Your Jokes | Let's be funny and save some money
  • Shopping
    • Shopping Guides
    • Money & Finance
    • Compare Loans
    • Online Shopping Advice
    • Delivery
    • Scams
    • Best Buys
  • Your Complaints
    • Complaints & Reviews
    • Contact Us | Complain & Review
    • Shopping
    • Cars & Garages
    • Eating and Drinking
    • Delivery
    • Travel & Holidays
    • Energy
    • Money & Insurance
    • Telecoms
    • Property
    • Healthcare
Shopping

John Lewis Complaints & Reviews

Complaints, Review, Comparison

Read reviews of John Lewis, share your experience and resolve your issue.

Rate John Lewis for value and service, and compare John Lewis with other companies.

Have you got a complaint about a company or service?

​Write to us and publicise your issues.

Scroll down to read our selection of your complaints and reviews about
John Lewis below.
Picture
Send us your reviews and complaints
Contact Us

Send your John Lewis Reviews & Complaints

Send your complaints and reviews - and we'll publish the best, and worst! and make your voice heard. 

​Click here for details of all our complaints sections or view our shopping complaints section here.


Are you a company? Have you been complained about? Contact us here and we'll publish your response and help resolve complaints.

Your John Lewis Reviews

Ewa Barcikowska: 1/5 Stars

22/03/2015

Missing an item in delivery

I ordered 2 items: eye cream and night cream online from John Lewis. I only received one item. After complaining to John Lewis, they refused to sent me the missing item. John Lewis customer service stated that the weight of the package was the same when it left and when was received by the delivery company and that they packed both items.

John Lewis has not yet responded.


​

Richard Charrington: 1/5 Stars

07/11/2018

Don’t use John Lewis Flooring

Nightmare experience with John Lewis capets. Carpet fitters noticed a fault with the carpet when being installed, notified JL over a month ago and still no response. Worst customer service team I’ve had the misfortune of dealing with,called and waited for days for a answer, emailed numerous times still no response. My advise would be from a JL customer for many years but not anymore would be avoid there flooring team and don’t buy there carpets

John Lewis has not yet responded.
​

READ MORE: Shopping Guides & Tips | How to Avoid Scams & Online Shopping Problems
Picture
Save £££ on your bills with A Spokesman Said
Find out more

Save £££ on household bills with A Spokesman Said

Get Quotes Now
Maddy Russell: 1/5 Stars

24/08/2018

Dreadful customer service

Great when they take your money in the shops and on-line, but the moment you have a problem, they simply don’t care. Bought a brand new Miele Fridge Freezer for £770.00, paid extra for next day delivery, took a half day’s unpaid leave to wait for the delivery, the unit arrived, was told not to switch it on for 6 hours so was not able to check the unit was OK before the delivery driver left. The unit simply did not work from day one, the digital just went blank and it never cooled either the fridge or freezer. Reported the fault the next morning and was told by their technical services department that they would not be able to help until I gave them the serial number. Explained I was at work and they said without that they could do nothing to help, asked to speak to the manager and it was the same story. I left work finally found the serial number (not on the door, or on the back wall of the freezer section but on the wall of the fridge underneath the cold draw)- how would they have expected an elderly person to jump through all these hoops I don’t know! They told me that I would have to wait another 6 days before they could deliver a replacement and pick up the faulty unit - I explained that to expect me to wait another 6 days for an essential item such as a Fridge Freezer was unacceptable and they basically said tough thats all they could do or I could cancel the order. I cancelled the order, was told I would have to wait 5 to 7 days after they had collected the faulty unit to get my money back - strange as they took it out within hours of me buying the fridge freezer! This means I would have to wait nearly 2 weeks to get money back in my account, crazy! Incidentally , I called John Lewis Ipswich and surprise surprise, if I bought a new one that could be done on next day delivery! I subsequently bought a replacement from another high street retailer, not only were they cheaper but gave me a one hour delivery slot the night before and were able to deliver on within 3 days Lesson learnt, John Lewis are inflexible when it comes to helping their customers and have a very poor attitude to helping customers after sales. I would usually spend around £2500 each year with them, however going forwards I will never shop with them again or recommend them to anyone. Customer service is all about going outside of normal terms of business to resolve problems, its what the retailer does when there is a problem that defines how good they are.

John Lewis has not yet responded.



​

Olu Amure: 1/5 Stars

11/11/2017

Zanussi Washing machine delivered and was damaged by the delivery men.

Zanussi washing machine ZWF01487W was delivered on Saturday 4/11/17. I decided to use it straight away. I turned it on happily and went out, on my return part of my wooden flooring was wet! The brand new machine had leaked water everywhere. I had to use towels and a mop! I was so upset as some parts of the flooring was damaged and I had waited a week for the delivery! I called John Lewis and was told an engineer would come out on the Monday, 6/11/17 about 6.30pm. The engineer said that there was a punctured waste hose which caused the leak and there should be a straight swap for a new machine. Happened during delivery. I called on Tuesday quoting the delivery number and asked when my new machine will be delivered and my flooring sorted. No one seemed to know and then eventually having been put on hold for inexcess of 30 minutes I was told the issue with my washing machine had gone further and a certain person was dealing with it! No one called me and I ended calling and being put on hold at least 3 times! I eventually asked to be contacted by email. I could not believe I was chasing up issues with my faulty machine! Someone eventually sent an email And said he would like to pass my phone number to one of their trusted contractors and they will contact me as soon as possible to come round to my home and view and discuss remedial work required. No mention of exchanging the machine! I sent an email to John Lewis straight away requesting they pick up the faulty machine and I wanted my full refund. Two contractors came and disconnected the machine yesterday 10/11, I asked for paperwork to prove that they had in fact taken it away but they had nothing, it's so unbelievably. I asked them to write my information they had on a piece of paper and sign it. I emailed John Lewis to say the machine has been removed and now wait for my refund and repair to my wooden flooring. I always buy my white goods from John Lewis but have decided to never shop with John Lewis again. They have become so unprofessional.

John Lewis has not yet responded.
​

CLICK HERE: You could save up to £497 on your energy bills by switching your supplier| COMPARE ENERGY QUOTES NOW
Maria Cazorla: 1/5 Stars​

04/07/2016

Increase on price for an obsolete article

Macbook (2015) 512GB £999 on Friday the 1st of July. Same item £1199 today 4th July. The explanation I am given is that the price is gone up from Friday. In an 2015 article? This is not serious. The newer model is only £200 more and I wouldn't have one that is obsolete before bying it. The Macbook cannot go up £200 when it is already off the market. I bet John Lewis can do better.


John Lewis has not yet responded.
 


Rick Davis: 1/5 Stars

24/07/2016

John Lewis 'physically' cannot transport a laptop between stores!

Anyone else noticed the deterioration in John Lewis customer service? I've just spend £1000 on a macbook from them It started up fine so I registered in to my mac account. And then it couldn't find it's hard drive. Initially JL told me to take it into store to get a replacement. I called the store but they didn't have any in stock. The only one they had was in Oxford Street (I live on the east coast) So I called Customer Service. After talking to Gerrard, Steven and Josh I eventually asked to speak to a manager. Someone called Owen. He reaffirmed the only replacement available was in the Oxford Street store and suggested I go there to exchange the faulty macbook! At my expense. I asked why they couldn't send the one on Oxford Street to my local store in Kent. Owen's answer: "They physically couldn't move a product from one store to another store!!!' I'll repeat that statement. John Lewis cannot 'physically move a product from one store to another store'. Consequently after much haggling- and a very intransigent Owen (bless him, it's not his fault, it's John Lewis' policy or internal administration or something - not 'cost' or 'distance' he assured me) I was forced to accept a refund. I spent an entire Saturday afternoon being passed between these people - all of whom were unable to effect a reasonable solution because they didn't have the authority to do anything for the customer. So, I'd suggest before you place any sort of order for electricals or technology with John Lewis you check out all the alternatives first. Truly appalling Customer Service is what happens when you get to be No.1. I think it's called complacency.

John Lewis has not yet responded.


CLICK HERE: Compare the cheapest insurance quotes | Save money on your insurance bills

Save £££ on your car insurance

Get Cheap Quotes Now


Read More: Your Complaints & Reviews | Read which companies people are complaining about
Picture
Save £££ on your energy bills
Get Quotes Now
Read More: The Kelvin MacKenzie Column | Uncensored & Outspoken Opinion
CLICK HERE: Save on your car & bike insurance | Search A Spokesman Said for the best price vehicle insurance
CLICK HERE: Get covered for your holiday | Save £££ with cheap travel insurance
Picture
Save £££ on your household bills
Search Savings Now
CLICK HERE: Save money on your broadband | Compare the best price broadband deals now and save £££
Picture
Send us your reviews and complaints
Contact Us
CLICK HERE: Looking for a new mobile phone? | Search the best price mobile phone deals and save £££
Picture
Save £££ on car insurance
Get Quotes Now

You could save up to £497 on your energy bills!

Compare and Save Now
Please note that some of the links on A Spokesman Said are affiliate links.

If you choose to purchase through these links, we may receive commission at no extra cost to you. By using these affiliate links, you are directly supporting A Spokesman Said, and helping us to provide you with free content and advice.

aspokesmansaid.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com.
​
Switch & Save
​Energy
​Insurance Homepage
Vehicle Insurance
Car Insurance
Home Insurance
Travel Insurance
Pet Insurance
​Landlord Insurance
TV & Broadband
​Mobile Phone
​Mobile Phone Insurance
​Compare Loans

Motorbike Insurance
Van Insurance
Bicycle Insurance
Breakdown Cover
Taxi Insurance
Motor Fleet Insurance
Motor Trade Insurance
Guides & Reviews
Car Insurance
Energy
Energy Company Reviews

Home Insurance
Broadband, TV & Mobile
Travel
​Shopping
Online Shopping Advice
Delivery
Scams

Money & Finance


Columns
The Kelvin MacKenzie Column
Consumer News
​Your Jokes 
Kelvin MacKenzie Newsletter

​Your Complaints & Reviews
Your Complaints & Reviews
Money & Insurance
Energy
Travel & Holidays
Shopping
Telecoms
Healthcare
Cars & Garages
Eating & Drinking
Property
​Delivery

Your Complaints | Contact Us
Useful Links
​About Us
Terms and conditions
Privacy Policy
Contact Us
​Sitemap
 © Copyright 2013-2021. Talkco Ltd
  • Vehicle Insurance
    • Compare Car Insurance
    • Car Insurance Guides & Reviews
    • Motorbike Insurance
    • Van Insurance
    • Bicycle Insurance
    • Breakdown Cover
    • Taxi Insurance
    • Motor Fleet Insurance
    • Motor Trade Insurance
  • Energy
    • Compare Energy Deals
    • How to switch energy supplier
    • How to save money on your energy bills
    • How to avoid the energy price cap rise
    • Energy Guides & Info
    • Energy Company Reviews
  • Home Insurance
    • Compare Home Insurance
    • Home Insurance Guides & Company Reviews
    • Landlord Insurance
    • Compare Broadband Deals
    • Broadband TV & Mobile Guides and Company Reviews
    • Compare Mobile Phone Deals
    • Mobile Phone Insurance
  • Pet
    • Compare Pet Insurance
    • Pet Guides & Advice
  • Travel
    • Compare Travel Insurance
    • Travel Guides & Tips
  • Kelvin MacKenzie
    • The Kelvin MacKenzie Column
    • Consumer News
    • Your Jokes | Let's be funny and save some money
  • Shopping
    • Shopping Guides
    • Money & Finance
    • Compare Loans
    • Online Shopping Advice
    • Delivery
    • Scams
    • Best Buys
  • Your Complaints
    • Complaints & Reviews
    • Contact Us | Complain & Review
    • Shopping
    • Cars & Garages
    • Eating and Drinking
    • Delivery
    • Travel & Holidays
    • Energy
    • Money & Insurance
    • Telecoms
    • Property
    • Healthcare