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John Lewis Complaints & Reviews
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Complaints, Review, Comparison
Read reviews of John Lewis, share your experience and resolve your issue. Rate John Lewis for value and service, and compare John Lewis with other companies. Have you got a complaint about a company or service? Write to us and publicise your issues. Scroll down to read our selection of your complaints and reviews about John Lewis below. |
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Your John Lewis Reviews
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Ewa Barcikowska: 1/5 Stars 22/03/2015 Missing an item in delivery I ordered 2 items: eye cream and night cream online from John Lewis. I only received one item. After complaining to John Lewis, they refused to sent me the missing item. John Lewis customer service stated that the weight of the package was the same when it left and when was received by the delivery company and that they packed both items. John Lewis has not yet responded. Richard Charrington: 1/5 Stars 07/11/2018 Don’t use John Lewis Flooring Nightmare experience with John Lewis capets. Carpet fitters noticed a fault with the carpet when being installed, notified JL over a month ago and still no response. Worst customer service team I’ve had the misfortune of dealing with,called and waited for days for a answer, emailed numerous times still no response. My advise would be from a JL customer for many years but not anymore would be avoid there flooring team and don’t buy there carpets John Lewis has not yet responded. READ MORE: Shopping Guides & Tips | How to Avoid Scams & Online Shopping Problems |
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Maddy Russell: 1/5 Stars 24/08/2018 Dreadful customer service Great when they take your money in the shops and on-line, but the moment you have a problem, they simply don’t care. Bought a brand new Miele Fridge Freezer for £770.00, paid extra for next day delivery, took a half day’s unpaid leave to wait for the delivery, the unit arrived, was told not to switch it on for 6 hours so was not able to check the unit was OK before the delivery driver left. The unit simply did not work from day one, the digital just went blank and it never cooled either the fridge or freezer. Reported the fault the next morning and was told by their technical services department that they would not be able to help until I gave them the serial number. Explained I was at work and they said without that they could do nothing to help, asked to speak to the manager and it was the same story. I left work finally found the serial number (not on the door, or on the back wall of the freezer section but on the wall of the fridge underneath the cold draw)- how would they have expected an elderly person to jump through all these hoops I don’t know! They told me that I would have to wait another 6 days before they could deliver a replacement and pick up the faulty unit - I explained that to expect me to wait another 6 days for an essential item such as a Fridge Freezer was unacceptable and they basically said tough thats all they could do or I could cancel the order. I cancelled the order, was told I would have to wait 5 to 7 days after they had collected the faulty unit to get my money back - strange as they took it out within hours of me buying the fridge freezer! This means I would have to wait nearly 2 weeks to get money back in my account, crazy! Incidentally , I called John Lewis Ipswich and surprise surprise, if I bought a new one that could be done on next day delivery! I subsequently bought a replacement from another high street retailer, not only were they cheaper but gave me a one hour delivery slot the night before and were able to deliver on within 3 days Lesson learnt, John Lewis are inflexible when it comes to helping their customers and have a very poor attitude to helping customers after sales. I would usually spend around £2500 each year with them, however going forwards I will never shop with them again or recommend them to anyone. Customer service is all about going outside of normal terms of business to resolve problems, its what the retailer does when there is a problem that defines how good they are. John Lewis has not yet responded. Olu Amure: 1/5 Stars 11/11/2017 Zanussi Washing machine delivered and was damaged by the delivery men. Zanussi washing machine ZWF01487W was delivered on Saturday 4/11/17. I decided to use it straight away. I turned it on happily and went out, on my return part of my wooden flooring was wet! The brand new machine had leaked water everywhere. I had to use towels and a mop! I was so upset as some parts of the flooring was damaged and I had waited a week for the delivery! I called John Lewis and was told an engineer would come out on the Monday, 6/11/17 about 6.30pm. The engineer said that there was a punctured waste hose which caused the leak and there should be a straight swap for a new machine. Happened during delivery. I called on Tuesday quoting the delivery number and asked when my new machine will be delivered and my flooring sorted. No one seemed to know and then eventually having been put on hold for inexcess of 30 minutes I was told the issue with my washing machine had gone further and a certain person was dealing with it! No one called me and I ended calling and being put on hold at least 3 times! I eventually asked to be contacted by email. I could not believe I was chasing up issues with my faulty machine! Someone eventually sent an email And said he would like to pass my phone number to one of their trusted contractors and they will contact me as soon as possible to come round to my home and view and discuss remedial work required. No mention of exchanging the machine! I sent an email to John Lewis straight away requesting they pick up the faulty machine and I wanted my full refund. Two contractors came and disconnected the machine yesterday 10/11, I asked for paperwork to prove that they had in fact taken it away but they had nothing, it's so unbelievably. I asked them to write my information they had on a piece of paper and sign it. I emailed John Lewis to say the machine has been removed and now wait for my refund and repair to my wooden flooring. I always buy my white goods from John Lewis but have decided to never shop with John Lewis again. They have become so unprofessional. John Lewis has not yet responded. CLICK HERE: You could save up to £497 on your energy bills by switching your supplier| COMPARE ENERGY QUOTES NOW |
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Maria Cazorla: 1/5 Stars 04/07/2016 Increase on price for an obsolete article Macbook (2015) 512GB £999 on Friday the 1st of July. Same item £1199 today 4th July. The explanation I am given is that the price is gone up from Friday. In an 2015 article? This is not serious. The newer model is only £200 more and I wouldn't have one that is obsolete before bying it. The Macbook cannot go up £200 when it is already off the market. I bet John Lewis can do better. John Lewis has not yet responded. Rick Davis: 1/5 Stars 24/07/2016 John Lewis 'physically' cannot transport a laptop between stores! Anyone else noticed the deterioration in John Lewis customer service? I've just spend £1000 on a macbook from them It started up fine so I registered in to my mac account. And then it couldn't find it's hard drive. Initially JL told me to take it into store to get a replacement. I called the store but they didn't have any in stock. The only one they had was in Oxford Street (I live on the east coast) So I called Customer Service. After talking to Gerrard, Steven and Josh I eventually asked to speak to a manager. Someone called Owen. He reaffirmed the only replacement available was in the Oxford Street store and suggested I go there to exchange the faulty macbook! At my expense. I asked why they couldn't send the one on Oxford Street to my local store in Kent. Owen's answer: "They physically couldn't move a product from one store to another store!!!' I'll repeat that statement. John Lewis cannot 'physically move a product from one store to another store'. Consequently after much haggling- and a very intransigent Owen (bless him, it's not his fault, it's John Lewis' policy or internal administration or something - not 'cost' or 'distance' he assured me) I was forced to accept a refund. I spent an entire Saturday afternoon being passed between these people - all of whom were unable to effect a reasonable solution because they didn't have the authority to do anything for the customer. So, I'd suggest before you place any sort of order for electricals or technology with John Lewis you check out all the alternatives first. Truly appalling Customer Service is what happens when you get to be No.1. I think it's called complacency. John Lewis has not yet responded. CLICK HERE: Compare the cheapest insurance quotes | Save money on your insurance bills |
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