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LookFantastic Complaints & Reviews
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Complaints, Review, Comparison
Read reviews of LookFantastic, share your experience and resolve your issue. Rate LookFantastic for value and service, and compare LookFantastic with other companies. Have you got a complaint about a company or service? Write to us and publicise your issues. Scroll down to read our selection of your complaints and reviews about LookFantastic below. |
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Send your complaints and reviews - and we'll publish the best, and worst! and make your voice heard.
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Your LookFantastic Reviews
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Celena Collins: 1/5 Stars 07/05/2019 Non existing offers & discounts Received email, one of many, from Look-fantastic offering Bank Holiday Discount of various levels of discount % according to the amount spent. Like most women, when I’m running out I wait for a good discount and order everything together. Put a large order in but website would not accept discount code, saying it had expired on the 27th April....8 days before the Bank Holiday Weekend. This is the 3/4 th time this has happened over the last year and now feel very much it’s simply a manipulating marketing strategy as we all know once you’ve placed a large order you can’t be bothered looking for another company with a decent discount and going through choosing all the products....BUT not this time! I think this company is deliberately pulling customers in with these offers that just ‘disappear’ or your given some wishy washy excuse. I have bought from the them for many years and always a great service but now after the latest ‘con discount’ I will be sourcing one of the many other reputable companies out there. Celena LookFantastic has not yet responded. Bernadette Thomason: 1/5 Stars 13/04/2017 Poor Courier Service My Beauty Box is now 14 days late arriving due to a change in courier, for 17 months I have had no issues receiving the box from Royal Mail ( I live in gated flats). Look Fantastic chose to use Hermes who cannot be bothered to even leave a way to contact them and re-try delivery at the same time each day - common sense would say this person is at work if you try 3 times during the week. I contacted LF and they stated that you could get 1 of 3 delivery firms it was pot luck, after the 3rd attempt which i only knew of by looking at Hermes tracker on an email sent on delivery day (no update to say we tried you weren't in, All onus is on the customer to check where their delivery is) LF advised they could only re-send once they received notification that the box is being returned to sender. 3 days later I had not had the email from LF to do this so via twitter I queried and was advised that they would send out the box again - only to see the confirmation email of re-issue was with hermes again !!!!! The same problems will ensue without a doubt. Discussing this via PM with Alicia I explained my disappointment - and advised that if the regular courier for my area was to be Hermes I would have to re-consider using LF for all my beauty purchases, which I am loathe to do as I have received 1st Class service for the last 17 months and regularly purchase more than just the beauty box. This could have all been resolved simply by changing the courier back to Royal Mail - Hermes are absolutely the WORST courier service for anyone who lives in a city and has a job ! The response from Alicia was - 'I will help you cancel your subscription' - customer retention clearly is not important to this company and I would welcome a response from someone who is not manning a social media channel. LookFantastic has not yet responded. READ MORE: Shopping Guides & Tips | How to Avoid Scams & Online Shopping Problems |
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Yvonne Dawson: 1/5 Stars 06/03/2016 Extremely poor attitude from CS regarding beauty box missing item / pathetic replacement I have a 6 month subscription to the Look Fantastic beauty box. The ran out of one of the premium items and substituted with 2 VitC sachets!! When I complained I'm basically told its tough - their CS is really awful, they make it very clear how little they care and how little they value customers. If you can't supply the item you list in the fancy booklet the surely the replacement should be a satisfactory standard equivalent. It's the shocking brush off that then insults you. I chose to complain via twitter @lfhelp and got treated like something on the bottom of a shoe via PM. I guess they have enough customers to not give a damn about the ones they are happy to throw away! LookFantastic has not yet responded. CLICK HERE: You could save up to £497 on your energy bills by switching your supplier| COMPARE ENERGY QUOTES NOW |
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