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Mercury Holidays Complaints & Reviews
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Complaints, Review, Comparison
Read reviews of Mercury Holidays, share your experience and resolve your issue. Rate Mercury Holidays for value and service, and compare Mercury Holidays with other companies. Have you got a complaint about a company or service? Write to us and publicise your issues. Scroll down to read our selection of your complaints and reviews about Mercury Holidays below. |
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Your Mercury Holidays Reviews
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Andrew Cooke: 1/5 Stars 02/07/2019 Poor quality holiday To whom it may concern, We have just returned from what should have been a dream holiday to Peru. But unfortunately it turned out to be anything but. Firstly we were delayed by over 14 hours & missed a whole day of our itinerary in Lima Peru’s capital city. Then the whole nightmare started to unravel. My partner who has severe eating allergies was not looked after well at the Holiday Inn you sent us to by Heathrow Airport, we had to wait until 9:30pm for them to bring her some cold half a plate of rice. We have continuously informed you of have allergies & we were reassured that she would be looked after. Also the questionable buffet which was provided for the rest was ridiculous. Some cold pasta & soggy salad is not a great dinner provided. Then the holiday well after missing the first day of our itinerary we were never greeted by any of your staff & when we landed we spent ages looking for our transport and guides. It was only after other reps from other companies got involved that we found where we should have been. Then the lodge, here was a place where we only had electricity for an hour a day, we had to have candles for light, the rooms were open so there was no privacy between room to room. This was nothing like we were lead to believe, no pool either! Which was a big disappointment as we had bought new swimming stuff in anticipation.We were meant to have gone to Corto Maltes Lodge. Then stuff kept getting missed of the itinerary we never went to spend time with a local Machiguenga family taking in their culture and daily routine, we never went to the rubber factory, the Brazilian nut harvesting camp, tropical fruit tasting, plus many more. Stuff missed off: - Day 1: missed all due to flight being delayed. Day 3: didn’t travel to Corto Maltes Lodge, didn’t trek to a Brazilian nut harvesting camp & learn more about this important Peruvian stable crop, had no pool to relax by. Day 4: didn’t do 3km hike through the wildlife haven of Tambopata National Reserve which takes you to Lake Sandoval where a row boat ride allows you to appreciate the biodiversity capital of Peru. Day 5: we never went to a native farm for a tropical fruit tasting before visiting a native Machiguenga family, so we never learnt about the intriguing customs & language of this group, such as their ayahuasca ceremonies, hunting gear & medicinal plants or had a unique indigenous dish. Day 6: we never got to go to the market before our flight to Cusco, or go to the Inca rock fortress of Sacsayhuamán & the underground cave& temple of Kenko or take in the panoramic views over Puca Pucara. We didn’t wonder through the baths of the Inca or stop at Inka’s expression workshop seeing locals create pieces of silver paintings or wood carvings. Day 9: We were told that the 535 step climb that we never did had not been available for over 6 years, so why is it on the itinerary? Day 12: we didn't get to the stunning Huacachina lagoon until dark so we had 30 minutes to look around in the dark when most things had shut. Day 13: the morning excursion to Ballestas islands we were told should have been 5-6 hours & took us less than 2 hours. A thoroughly disappointing & poor value for money holiday, spoilt by inept organisation & communication from Mercury throughout, who falsely advertised this holiday & led to 24 of us being Sure of one thing that we will never use your services again! I feel we have been falsely led into purchasing this holiday by false information being put on the itinerary. 6 years tourists haven’t been able to do the 535 steps, so why is it still on Mercury’s itinerary. We appreciate that itineraries are subject to change but all these changes & no one to explain why or apologise is ridiculous. I will not be recommending Mercury to anybody. I feel we should be fully refunded for the whole joke of a holiday. I await your response & if I am not satisfied with your response I will be taking the matter further. A rather annoyed and truly dissatisfied customer!! Mercury Holidays has not yet responded. Annette Rudduck: 1/5 Stars 28/03/2017 Cancelling a holiday I booked a holiday with Mercury Travel for July 2017 but due to my husband recently becoming ill we thought it would be best to cancel this holiday. I emailed Mercury Travel on 24 March asking them to cancel the holiday. I phoned them on 27 March (three times) asking them to cancel the holiday and was told someone would call me back. I have emailed them again today asking for the holiday to be cancelled and have still not heard from them. This is absolutely disgusting to not even receive an email or a phone call and to just keep being fobbed off when I call them. I have tried to find a complaints department but without any joy. Surely, it shouldn't be this difficult to cancel a holiday. I have enough to worry about with my husband without having to worry about this as well. Mercury Holidays has not yet responded. READ MORE: Shopping Guides & Tips | How to Avoid Scams & Online Shopping Problems |
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Sandra Victoria: 1/5 Stars 10/03/2019 Badly rated hotel Paid for a five star hotel in Dubai, but would only class it as a three star, rep sent arrival meeting after the meeting and apart from one conversation never heard from him again. That included arrangements for our departure which we arrange through the hotel. We were all inclusive but could only use one restaurant a buffet style arrangement. Refused food at the pool bar were they said it was for another company. We were the only English couple at some points of the stay, the hotel was absolutely full of children who at mealtimes we’re unsupervised plates being smashed, children touching food with their hands and general mayhem at meal times. Each meal time from breakfast to dinner the same, people in swimwear at all three meal times. The staff were great but not a five star hotel by any means. Having read the reviews on mercury wish we had done so before never go through them again. Don’t feel like we’ve had a holiday . Mercury Holidays has not yet responded. Ian Horner: 1/5 Stars 27/03/2018 Unsatisfactory service Unfortunately I was unable to make Bristol Airport for my flight to Malta on the 4th of March 18 due to the thick snow here in Cornwall, also I called the Winford Manor Hotel where my car was to be parked and a nights accomodation to check their situation, and they said the Hotel was unapproachable by road. I then purchased a flight for the 7th, I then went to Newalls travel immediately and informed them of the revised arrival date and time, I was there when Jemma called Mercury and advised them of the new arrival date and time of arrival. On reaching luqa airport I reported to the Mercury rep who was there and he said he knew nothing about us, if another Mercury couple had not been there we would have been stranded at 23.30hrs with no transport, the rep did not seem bothered but the driver offered to take us to the Preluna. We saw the Mercury rep a few days later, we told him we had been looking for him, his response was that we should have attended the arrivals meeting and did not seem interested in the fact that we had been delayed. when we told him we had been looking for him his response was that 'we had not been looking very hard then' which we found unncceptable for one representing a company. May I suggest that he makes himself more easily identifiable as we do not know who he is, e.g carry a Mercury file. We are not the only couple who were not happy with his attitude, also he was not very punctual with his timing for visits. I look forward to your response. Ian Horner Mercury Holidays has not yet responded. CLICK HERE: You could save up to £497 on your energy bills by switching your supplier| COMPARE ENERGY QUOTES NOW |
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Alex Blackburn: 1/5 Stars 13/06/2017 No response I emailed them on the 6Th June'17 regarding the effect of the travel ban concerning Qatar Airlines and my holiday and I've had no response. Mercury Holidays has not yet responded. CLICK HERE: Compare the cheapest insurance quotes | Save money on your insurance bills |
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