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Moonpig Complaints & Reviews

Complaints, Review, Comparison

Read reviews of Moonpig, share your experience and resolve your issue.

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Your Moonpig Reviews

Sharon Groos: 1/5 Stars

08/11/2019

Horrendous products and service

I received a gift pack from Moonpig… I received a gift pack from Moonpig sent to me by my son which cost £32. I received a small bunch of dead flowers, A flat balloon and a box of chocolates that you could buy the equivalent of in a local pound shop.I made a complaint to Moonpig directly who were unwilling to make any sort of amend unless they received a photo of the product. I explained that I'd thrown the products away as I didn't really want to keep a deflated balloon or a dead bunch of flowers. I don't think that's unreasonable? Moonpig customer service is appalling, their gift sets are overpriced with extremely poor quality products. The word 'RIP OFF' springs to mind. Buyers Beware. EXTREMELY UPSET & DISAPPOINTED WITH THIS COMPANY

Moonpig has not yet responded.
 
 
Tony Carruthers: 1/5 Stars

15/12/2017

Bad service

I have used Moonpig on numerous occasions and up to about about three years ago I found them very satisfactory. The quality of their cards and the speed of their service remains good but the mistakes they make are becoming more and more frequent. Last Christmas (2016), they completely messed up an order of about 15 cards I sent and wrote to me telling me that they could not advise me which ones had been sent in which ones had not and reimbursed me the cost of the order. To this day I do not know who received my cards and who did not . Then recently, in early November, I sent a birthday card to my wife who was staying with my daughter in America. It didn't arrive. This Christmas, I completed in order for Christmas cards and my daughter told me during a telephone conversation with her that they had received a card but it was for the wrong person . Someone else's card at been placed in the envelope addressed to her. I contacted Moonpig and they responded swiftly, resent the card and reimburse me as a gesture of goodwill for the card. They also told me that they were resending my wife's birthday card . Why they think that a birthday card sent over a month late would be of any use I don't know. My wife is now back with me so won't receive it anyway . I'm not complaining about their attempts to right their mistakes, but people who send cards want the cards to arrive not just received reimbursements for mistakes made by the company they deal with. These seem to be becoming more and more numerous with Moonpig. Buck up Moonpig and get your act together

Moonpig has not yet responded.

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James Stuart: 1/5 Stars 
09/10/2015

Website locking

Everything locked; I had to switch off my laptop

Moonpig has not yet responded.
 


Mr P C Morris: 1/5 Stars 
08/10/2015

Every time I pay with prepay I get an error message

At the end of the transaction I get an error message telling me my order has failed or something like that and for me to contact moonpig then I go to my emails and I have a confirmation that my order is complete if I had tried again I would have 2 of the same and I would have to cancel one why is this happening I have spent hundreds with you now very unhappy with moonpig

Moonpig has not yet responded.

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Marjorie Aldridge: 1/5 Stars

04/09/2015

Took all day doing moonpig photo card. Wasn't delivered. No tracking number to trace it.

Card not delivered, no tracking number to trace it.

Moonpig has not yet responded.

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