|
Shopping
|
Moonpig Complaints & Reviews
|
Complaints, Review, Comparison
Read reviews of Moonpig, share your experience and resolve your issue. Rate Moonpig for value and service, and compare Moonpig with other companies. Have you got a complaint about a company or service? Write to us and publicise your issues. Scroll down to read our selection of your complaints and reviews about Moonpig below. |
Send your Moonpig Reviews & Complaints
|
Send your complaints and reviews - and we'll publish the best, and worst! and make your voice heard.
Click here for details of all our complaints sections or view our shopping complaints section here. Are you a company? Have you been complained about? Contact us here and we'll publish your response and help resolve complaints. |
|
Your Moonpig Reviews
|
Sharon Groos: 1/5 Stars 08/11/2019 Horrendous products and service I received a gift pack from Moonpig… I received a gift pack from Moonpig sent to me by my son which cost £32. I received a small bunch of dead flowers, A flat balloon and a box of chocolates that you could buy the equivalent of in a local pound shop.I made a complaint to Moonpig directly who were unwilling to make any sort of amend unless they received a photo of the product. I explained that I'd thrown the products away as I didn't really want to keep a deflated balloon or a dead bunch of flowers. I don't think that's unreasonable? Moonpig customer service is appalling, their gift sets are overpriced with extremely poor quality products. The word 'RIP OFF' springs to mind. Buyers Beware. EXTREMELY UPSET & DISAPPOINTED WITH THIS COMPANY Moonpig has not yet responded. Tony Carruthers: 1/5 Stars 15/12/2017 Bad service I have used Moonpig on numerous occasions and up to about about three years ago I found them very satisfactory. The quality of their cards and the speed of their service remains good but the mistakes they make are becoming more and more frequent. Last Christmas (2016), they completely messed up an order of about 15 cards I sent and wrote to me telling me that they could not advise me which ones had been sent in which ones had not and reimbursed me the cost of the order. To this day I do not know who received my cards and who did not . Then recently, in early November, I sent a birthday card to my wife who was staying with my daughter in America. It didn't arrive. This Christmas, I completed in order for Christmas cards and my daughter told me during a telephone conversation with her that they had received a card but it was for the wrong person . Someone else's card at been placed in the envelope addressed to her. I contacted Moonpig and they responded swiftly, resent the card and reimburse me as a gesture of goodwill for the card. They also told me that they were resending my wife's birthday card . Why they think that a birthday card sent over a month late would be of any use I don't know. My wife is now back with me so won't receive it anyway . I'm not complaining about their attempts to right their mistakes, but people who send cards want the cards to arrive not just received reimbursements for mistakes made by the company they deal with. These seem to be becoming more and more numerous with Moonpig. Buck up Moonpig and get your act together Moonpig has not yet responded. READ MORE: Shopping Guides & Tips | How to Avoid Scams & Online Shopping Problems |
|
|
James Stuart: 1/5 Stars 09/10/2015 Website locking Everything locked; I had to switch off my laptop Moonpig has not yet responded. Mr P C Morris: 1/5 Stars 08/10/2015 Every time I pay with prepay I get an error message At the end of the transaction I get an error message telling me my order has failed or something like that and for me to contact moonpig then I go to my emails and I have a confirmation that my order is complete if I had tried again I would have 2 of the same and I would have to cancel one why is this happening I have spent hundreds with you now very unhappy with moonpig Moonpig has not yet responded. CLICK HERE: You could save up to £497 on your energy bills by switching your supplier| COMPARE ENERGY QUOTES NOW |
|
|
Marjorie Aldridge: 1/5 Stars 04/09/2015 Took all day doing moonpig photo card. Wasn't delivered. No tracking number to trace it. Card not delivered, no tracking number to trace it. Moonpig has not yet responded. CLICK HERE: Compare the cheapest insurance quotes | Save money on your insurance bills |
|
|
|
