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Money and Insurance
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Nationwide Complaints & Reviews
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Complaints, Review, Comparison
Read reviews of Nationwide, share your experience and resolve your issue. Rate Nationwide for value and service, and compare Nationwide with other companies. Have you got a complaint about a company or service? Write to us and publicise your issues. Scroll down to read our selection of your complaints and reviews about Nationwide below. |
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Send your complaints and reviews - and we'll publish the best, and worst! and make your voice heard.
Click here for details of all our complaints sections or view our money and insurance complaints section here. Are you a company? Have you been complained about? Contact us here and we'll publish your response and help resolve complaints. |
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Your Nationwide Reviews
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John Philpott: 1/5 Stars 10/11/2019 DO NOT BECOME A CUSTOMER I have got behind with some credit card payments. Nationwide are now illegally threatening me with changing an unsecured debt into a secured debt against my house, so that they force me to sell my house to pay them instead of working out a payment plan. DO NOT BECOME A CUSTOMER OF THEIRS !!! Nationwide has not yet responded. Stacet Wilson: 1/5 Stars 06/03/2018 Tv adverts a nuisance Every time one of the Nationwide adverts comes on the television i have to turn it over. The two women singing along witj a keyboard is so annoying & always a horrid tone. Get rid! Nationwide has not yet responded. READ MORE: Shopping Guides & Tips | How to Avoid Scams & Online Shopping Problems |
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Christine Wilkerson: 1/5 Stars 23/01/2018 Reversal of cash On Friday I used a. Atm at Woolwich the machine was ment to give me £80 but took it back nationwide have told me it has come up as a reversal but I will have to wait 19 days to get my money back . On Friday I was told a couple of days . I am a pension and this money is money I have to live on Nationwide has not yet responded. Gary Wang: 1/5 Stars 26/06/2016 Look elsewhere for a Professional Bank / building society! NOT Nationwide! Nationwide Building society Your Customers Deserve Much better! I had reason to Phone Nationwide Customer service again, it is Always hit and miss situation whether or not You’ll get an appropriate, Professional, Respectful response? I could not access my On-line Nationwide bank account and the information assumed by the ‘Customer service’ staff was Wrong! After trying in vain to clarify the point I was met with indifference, talking over me and then the ‘customer service’ terminated the call Literally put the phone down on me! I had to call up again go through the lengthy system requirements and wait for another ‘customer service’ personal answer and more security questions only to find that the ‘customer service’ person did not know her job and had to put me on hold to ask someone else! I was finally given the simple answer! Because the whole experience was distressful and upsetting to a mature ill man and Not wishing for a repeat of this to any other customer I contacted the Financial Ombudsman and a thorough investigation took place where the phone calls were listened too and the Financial Ombudsman Investigator who did such a professional job found in my favour informing the Nationwide Building society of the clear reasons why, and awarding me £50 as a token compensation for all the time and distress it created. Sadly Nationwide Building society it appears chose to ignore the Independent Professional advice of the financial Ombudsman Investigations and Pay me that small (to them) token reward of £50 to-date. My Advice if Ever Your Require a Professional Bank Building society that Listen to its customers, Care for the Customers in a way they would not Hang up on you, and Believe in True Customer service, Respect for their customer and the Investigations of an Independent Financial Ombudsman investigation DO NOT Open and account with Nationwide Building Society! There are Many better more Customer care Orientated Banks Building society’s out there ! Nationwide has not yet responded. CLICK HERE: You could save up to £497 on your energy bills by switching your supplier| COMPARE ENERGY QUOTES NOW |
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Story by Robin Bowman 26/04/2017 Nationwide car insurance review The Nationwide has been a feature of the UK High Street for many years and most of us associate the name with savings and loans, like any building society. But the days of offering such a limited product range are long gone. It now offers a whole load of financial products. Most importantly though, Nationwide now offers car insurance. Is Nationwide car insurance any good? Read this review to find it. The benefits of being a building society? Well, as the Nationwide marketing material will explain, they are run for the benefit of their members – their customers. They are free to invest profits to improve products and services. None of this means that dealing with them doesn’t feel just like dealing with any business, though. The Nationwide’s policies are underwritten by Liverpool Victoria. To see how Nationwide's policies stack up, compare car insurance deals from across the market. Nationwide insurance's claim “Our only focus is you.” Because it’s a mutual, it’s not surprising that Nationwide uses this to separate itself from other businesses and stresses how important customer service is. More specifically, when it comes to car insurance, Nationwide has a simple proposition – if you have money with them, you can get a cash deal on car insurance. It’s not an eye-watering one, though, it has to be said. You can get a £25 discount on car insurance if you are also a “main current account holder”, which means you need to have a FlexOne, a FlexAccount, or a FlexStudent account. What types Nationwide car insurance policy is best? Nationwide offers the three basic types of insurance, to which, like any insurance, you add any options that suit you. Not every insurer offers third party only these days, but Nationwide does, along with third party fire and theft and, of course, comprehensive. Both comprehensive and third party fire and theft offer 180 days cover in EU countries and unlimited cover for in-car equipment and a temporary replacement car if yours is damaged or stolen. Interestingly, comprehensive cover also provides up to £500 of benefits if you're physically assaulted – basically road rage cover. Read more: car insurance explained - which type of policy do you need? Beyond the basics: Nationwide car insurance add ons and extras. As with all insurers, Nationwide offers a wide array of optional extras, including five levels of breakdown cover, ranging from £26 a year for the most basic, up to £102 for UK and European cover. The company also sells its breakdown cover as a separate product unrelated to insurance. The standard add ons are also available: Protected no claims discount For an extra charge you will not lose your discount in the event of a claim, in fact, any number of claims. We like the fact that Nationwide spells out on its website that, while you’ll still have your discount, if you make a claim, your premium will still almost certainly go up, and therefore what you pay at renewal will rise if you claim. Cost: variable. Legal expenses If you’re involved in an accident that’s not your fault, motor legal expense insurance will provide cover for up to £100,000 of legal expenses for you to attempt to recover your uninsured losses. This is especially useful with personal injury claims and means that you don’t have to pay large commission fees to lawyers in the event that your claim is successful. Cost:£24.90 Increased personal accident cover Standard comprehensive cover for you or your partner is up to £10,000 if you’re injured while travelling in or getting in or out of your car. With extended cover, you can choose to increase this level of cover to £100,000. Cost: £19.90. How’s Nationwide rated? Which? undertakes one of the most comprehensive surveys on customer satisfaction and experts’ opinions. Nationwide achieves a joint second position in the Which? assessment of 31 insurers, along with LV and John Lewis. Perhaps not surprising as LV underwrites Nationwide policies. Customers surveyed gave it a score of 69%, putting it in eighth place in the Which? rankings. But it receives an impressive 83% for its car insurance policies, putting it in second place. Interest charged on paying for your cover by instalments is a hefty 24%, giving it just three out of five stars in the Which? rating. If you need to make a complaint about Nationwide, get in touch with A Spokesman Said. We're in your corner. Need to know Cover when driving other cars is only for the main policyholder. If you’re insuring a new car, like for like replacement is for 12 months We like …. * Unlimited cover for theft of keys * The no claims discount protection applies to any number of claims * No compulsory excess on fire damage, theft or accidental damage CLICK HERE: Compare the cheapest insurance quotes | Save money on your insurance bills |
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