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Money and Insurance
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One Call Insurance Complaints & Reviews
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Complaints, Review, Comparison
Read reviews of One Call Insurance, share your experience and resolve your issue. Rate One Call Insurance for value and service, and compare One Call Insurance with other companies. Have you got a complaint about a company or service? Write to us and publicise your issues. Scroll down to read our selection of your complaints and reviews about One Call Insurance below. |
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Send your complaints and reviews - and we'll publish the best, and worst! and make your voice heard.
Click here for details of all our complaints sections or view our money and insurance complaints section here. Are you a company? Have you been complained about? Contact us here and we'll publish your response and help resolve complaints. |
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Your One Call Insurance Reviews
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Rob Williams: 1/5 Stars 31/01/2020 Stay well clear By far the worst insurance company in the UK. Today we needed a lock smith to get back into our home. After going to one call's website (via mobile phone) THERE WAS NO NUMBER LISTED (different on desktop website) After finding their number on google, you will find you get through to a machine that doesn't allow you to select the relevant option (number) until the voice has stopped speaking, when she is dishing out 7 different options it takes forever and just increases frustration. After several hours of getting through to no one on the web chat, I finally got through on the phone, only to be told they do not cover our emergency unless we went through their useless policy. STAY WELL CLEAR OF THE COMPANY, THEY SHOULD BE INVESTIGATED AND STOPPED FROM TRADING. One Call Insurance has not yet responded. Lana Waters: 1/5 Stars 19/03/2019 Complaint Disgraceful behaviour from OneCall really. Very dishonest and disappointing. End July 2018 my husband took out insurance @£160 annual fee for his 07 Vauxhall Astra. At the same time we set up his online OneCall account using which he downloaded his pdf electronic documents. End March 2018 (four months before insurance expires) his old car packs up and (after saving for a long time) we went to buy 2014 Volvo S60. OneCall charged him £130 for remaining 4 months and £39 admin fee to simply swap the car!!! Do the maths here. Original insurance £160/12 months = £13 per month. On top of it £130/4 (remaining month) = £32.5/month, thus assuming the insurance for the new car (on an annual basis) to be £55/month, £660 per annum! I found similar insurance you can take it right now at £250 per annum. Simple maths reveals OneCall grossly overcharged us on insurance, and added £39 on top of it. It would have been cheaper to for us to cancel insurance with OneCall and take a new one out. As BBC watchdog would say, One Calls rivals charge between £15 -25 to change car details by the phone. OneCall charge £39 (knowing you are at the point of buying a car and you naively believe OneCall will make you an honest insurance upgrade especially after then FAIL to retain your online details). Not only not we got an apology for messing up our online account (where we could have free-of-charge or much smaller admin fee), but we were disgracefully overcharged for the remaining 4 months of insurance and £39 admin fee on top of it. People who rate OneCall as number 1 insurance provider probably been paid to say so or never deals with OneCall and make a terrible assumption. I do, however, see a lot of people purposely creating one-time accounts to say how great OneCall is... why would that be? One Call Insurance has not yet responded. READ MORE: Shopping Guides & Tips | How to Avoid Scams & Online Shopping Problems |
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Paul Bishop: 1/5 Stars 14/09/2019 Household legal insurance I have taken a policy with One Call to include £50000 of legal expenses. I have a claim and not one person knows how to access my expenses.. I go to the main One Call customer support. they put me through to claims who in turn put me through to the solicitors who point me back to One Call.. Absolute joke.. Cannot be legal and the financial ombudsman must fine these people. So frustrating. One Call insurance has not yet responded. Marc Brummitt: 1/5 Stars 22/10/2019 Do not use rip off fees Slap feed on for anything they can pull out or threaten to cancel policy and staff in customer service are very rude and won’t listen to u and slap u with a fee after hour and half getting through to them steer clear One Call Insurance has not yet responded. CLICK HERE: You could save up to £497 on your energy bills by switching your supplier| COMPARE ENERGY QUOTES NOW |
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Matthew Fanning: 5/5 Stars 09/04/2018 One Call Insurance - Change of Address I spoke with Tom over the Live Chat today - I have recently moved address - policy changed and updated very expediently - very happy and professional CLICK HERE: Compare insurance quotes | You could save money on your insurance bills |
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