Travel
Opodo Complaints & Reviews
Complaints, Review, Comparison
Read reviews of Opodo, share your experience and resolve your issue. Rate Opodo for value and service, and compare Opodo with other companies. Have you got a complaint about a company or service? Write to us and publicise your issues. Scroll down to read our selection of your complaints and reviews about Opodo below. |
|
Send your Opodo Reviews & Complaints
Send your complaints and reviews - and we'll publish the best, and worst! and make your voice heard.
Click here for details of all our complaints sections or view our travel and holidays complaints section here. Are you a company? Have you been complained about? Contact us here and we'll publish your response and help resolve complaints. |
|
Your Opodo Reviews
Elliot Mildon: 1/5 Stars 22/02/2017 Money taken, no booking Took my money, didn't make the booking. now not responding to giving me a refund Opodo has not yet responded. Dan Gable: 1/5 Stars 30/03/2019 Gotta love Opodo After booking a flight a realised my assistant had accidentally booked too many bags, resulting in an overspend of £300. The website is very confusing. Sadly they will not allow me to remove the bags and they have been fantastically unhelpful and rude. I am not 100% sure I am talking to a real person as all I am hearing is the same 'we can't help you' over and over again. I do feel the website is confusing and one wrong keystroke has cost hundreds of pounds. The mistake was spotted a fee hours later and I must admit I was under the impression their was a 'cooling off period' for just these situations. Sadly not with Opodo they cant do anything to help me and that is their final answer. It feels a bit shady to me! Opodo has not yet responded. READ MORE: Shopping Guides & Tips | How to Avoid Scams & Online Shopping Problems |
|
Save £££ on household bills with A Spokesman Said |
Jake Jacobs: 1/5 Stars 10/07/2019 Opodo switches websites when making payment, causing higher priced tickets! I went on the opodo.com and booked a ticket to the USA. I got a GENIUS deal in Euro's which I promptly paid. When I looked at my paypal account and did the calculations, it became evident that I was charged in British Pounds, making the deal about $200 more than was advertised! I contacted opodo within 24 hours to get a refund and filled out their refund claim form as the price was still up there cheaper than what I paid for. They responded by saying that I do not fulfill the refund claim since (one of the conditions, which are very weighed against the consumer) it is their company and not another company which has a lower price, ergo NO REFUND!! My question to all reading this, have you had this experience of bait and switch? Thinking of getting a few customers who this happened to and get a class ACTION LAWSUIT ASAP? Anyone? Please contact me! This is happening I am sure to a sizable minority of the 18 million people using this crooked site!! If you are a lawyer, I would be glad to add my name to this lawsuit! Opodo has not yet responded. Tim Higgins: 1/5 Stars 11/01/2019 Overcharged in an instant! This is the email that I sent to Opodo on 29/10, which never received any response (unfortunately, the effective OFT that I used before no longer exists): "YOU OWE ME MONEY! I booked a return flight through TripAdvisor, your offer coming up as the cheapest. The flights were listed at £109. My friend had just purchased the same flights for £104. I imagined the £5 difference was just because his booking had raised the price slightly. I did NOT know that he booked directly with Flybe. When I went through to your site to finalise and pay, a screen came up asking me to choose seats 'from £11.24’ which annoyed me since I thought that a seat would be included, unless I was supposed to stand for the whole flight! NOWHERE on your screen did it say that this was an option. I checked again. Nothing like ’skip this step’ or ‘just allocate my seat: £0.00’. I clicked on the cheapest seat, then ‘confirm’ and then I was not even asked for a seat choice on the return flight, which was strange. Then a pop-up appeared informing me that the aviator was increasing prices so I was to ‘book now to avoid extra costs’. I fully understood that had I NOT confirmed at that point and returned later, there may well have been a further price rise, so I clicked to pay and entered my card details. I was then charged £145!!!!!! You CANNOT advertise your offer at £109 and then hike it up during the process of confirmation to £145 only seconds later!!! When I checked after this transaction, YOU were offering the flights at £127 (£123 direct through Flybe), so even if there HAD been a price rise (which should never have affected a customer who has clicked on the offer at the original quote), it was NOT to £145 (or even £134 allowing for the seat choice I was scammed into buying - yes, scammed!). I rang your call centre to explain what had happened and complain, but I was told that not only are the seats only an ‘option’ (!!!) but that ‘prices fluctuate all the time’ and my charges were ‘valid’! I want you to recognise that this is just a flaw in your system, please, and refund me the difference, in cash to my account, or by cheque. DO NOT offer me a voucher! I had this with Bravofly a few years ago and they gave me a voucher for the difference they overcharged (as a goodwill gesture - HA!) which never worked the following year, despite me ringing them three times to sort it and being put on hold. I am NOT accepting anything other than cash refund. If this is not granted to me, I shall take this further. Not only are there ombudsmen, but I have a direct email to the OFT in Westminster that I used to get a cash refund from the liars at TalkTalk. I have no hesitation in using it again, nor do I have any hesitation in letting every review site on the internet know the truth if I am not remunerated, as I did with Bravofly. Refund the difference between the stated price (£109) and what they charged me (£145). Nothing less! NO vouchers. Cash!!” Opodo has not yet responded. CLICK HERE: You could save up to £497 on your energy bills by switching your supplier| COMPARE ENERGY QUOTES NOW |
|
Saleha Khan: 1/5 Stars 05/03/2018 I’ve been given a booking number that doesn’t exist Hi I’ve booked with Opodo flights only to Abu dabhi with Etihad. I’ve been given a booking number for airline which does not exist on Etihad Airways. Although the flights are confirmed on the Opodo aap my flight remservation with Etihad do not exist. Opodo has not yet responded. CLICK HERE: Compare the cheapest insurance quotes | Save money on your insurance bills |
|
Save £££ on your car insurance |
|
|
|
|
You could save up to £497 on your energy bills! |