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Delivery
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Parcel Hero Complaints & Reviews
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Complaints, Review, Comparison
Read reviews of Parcel Hero, share your experience and resolve your issue. Rate Parcel Hero for value and service, and compare Parcel Hero with other companies. Have you got a complaint about a company or service? Write to us and publicise your issues. Scroll down to read our selection of your complaints and reviews about Parcel Hero below. |
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Send your complaints and reviews - and we'll publish the best, and worst! and make your voice heard.
Click here for details of all our complaints sections or view our delivery complaints section here. Are you a company? Have you been complained about? Contact us here and we'll publish your response and help resolve complaints. |
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Your Parcel Hero Reviews
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Paul Turrall: 1/5 Stars 08/11/2017 Over Charging I booked a collection on the parcel hero website entering the correct sizes and weight of the shipment, paid the £30 which I thought very reasonable. 10 days after receiving the shipment parcel hero are asking me for an extra £108.85 as they say my shipment was bigger than I stated. I have sent them proof of the dimensions using pictures with a tape measure but they won't accept the proof as it is not packed up in the same cardboard as it was on the day. The reason I did not keep the cardboard as it was left on my patio in the rain and was soaking wet. ParcelHero has not yet responded. Lisa Hibbert: 1/5 Stars 27/11/2017 Completely damaged goods. Refuse all refunds I booked the delivery of a ceramic sink via parcelhero. I also paid for extra insurance to cover for any damage. The sink was then taken by UPS but upon arrival st the destination, was completely smashed. When I have queries thanks with parcel hero, they offered no explanation, no apology. I was told there will be no refund (the sink cost £159.99) and try wouldn't even refund the cost of the postage. They have said the sink was on the exclusion list. However, the exclusion list seems to cover absolutely everything and I'd be surprised if I found anything that wasn't on it parcel hero have done absolutely nothing to help me. They do not care. I am out of pocket my £192. It's so disgusting. ParcelHero has not yet responded. READ MORE: Shopping Guides & Tips | How to Avoid Scams & Online Shopping Problems |
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Elaine Rutherford: 1/5 Stars 05/04/2019 Next day delivery NOT Worst service ever from a courier company. They tell you your parcel will be delivered NEXT DAY and they even give you a date. They have no intention of delivering next day as to do that you would have to pay extra for a timed delivery. Even though you may not need it to be timed, but just next day. AVOID. Will never use again under any circumstance. ParcelHero has not yet responded. Natalie Le: 1/5 Stars 06/11/2018 Avoid them at all costs Myself along with numerous others have experienced delays or lack of parcels arriving from ParcelHero.com. In particular they have lost an original birth certificate of mine from overseas. No accountability and should be avoided at ALL COSTS. Not responded to data access request so sent them to the ICO and will be contacting all trading authorities ParcelHero has not yet responded. CLICK HERE: You could save up to £497 on your energy bills by switching your supplier| COMPARE ENERGY QUOTES NOW |
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