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Cars & Garages
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Peter Vardy Complaints & Reviews
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Complaints, Review, Comparison
Read reviews of Peter Vardy, share your experience and resolve your issue. Rate Peter Vardy for value and service, and compare Peter Vardy with other companies. Have you got a complaint about a company or service? Write to us and publicise your issues. Scroll down to read our selection of your complaints and reviews about Peter Vardy below. |
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Your Peter Vardy Reviews
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Lee Falkiner: 1/5 Stars 08/01/2020 Disappointing Sale at Peter Vardy Vauxhall Edinburgh I purchased a Mercedes C- Class Hybrid, in Sept 2019. When I picked up the car it came without a 3 pin Charging cable for the home. I flagged this up to the sales Rep at the time and they told me that they would look it to it. After many phone calls and e-mails and over 3 months later I was told that they were not will to supply a cable for the car. Now, I have to buy a cable at over £200 (second hand). During the 3 months the car has costed more in fuel than i had excepted due to not being able to plug the car in and use the electric motors. Very poor customer service, and string you along and hope you go away. Also, the paint protection care pack has not arrived. I will not be buying a car from Edinburgh Vauxhall again. Peter Vardy has not yet responded. Kushy H: 1/5 Stars 02/04/2019 Peter Vardy - Edinburgh - Bad Customer Service/Unresolved Complaint I am very unhappy with the service with Peter Vardy in Edinburgh Seafield. I made a complaint a month ago and it has not yet been resolved. I have raised this with Grace, Rory in the Services Department and the sales manager Peter Burnside. The whole issue started on the 18th February when I returned the courtesy car. The car which I was given was a white BMW 5 series (SO68 CVY). I told them when I returned the car, on the phone shortly after, that I had left a diamond ring, where it had fallen through to the drivers seat and I was unable to pick it up as it was difficult to get out. I explained this to one of the team members so they clearly understood that it was this ring had great value and if they could kindly return it to me. Later I found out, the following afternoon the car was given to another customer in Fife. I wasn't very happy hearing about this and then realised the car had a full valet done too. I spoke to Grace from Services and explained the situation again, and she apologised and said the car was in Fife and couldn't do anything about it. So I had to wait for a space of 3 weeks before the car was returned. The car was returned but then ended up going to another customers shortly after with another full valet! Regardless of me telling them, please let me see the car before this happens again. This is when I became quite annoyed, as I felt like no action was being taken and was being clearly ignored. Then it happened for the third time. So it took over a month for me to actually see this car. I have been promised phone calls after phone calls, and no one has made any real effort to find this ring. So after the 3rd time, Rory was being quite helpful when I made an unexpected visit to the branch. He took me out to the car, and tried to search for this ring. Obviously at this stage, there was very slim chances of the ring being found. He told me he could try and get one of the mechanics to remove the chair from the car and see if we can find it from one of the hidden spots. He told me this 3 weeks ago, and still nothing has yet happened. I keep getting told the same story, the car isn't yet available. I made a complaint in writing to Peter, and even made a visit to the branch, but all he could do was apologise, and clearly didn't deal with any matter further. I have lost complete trust in this branch. The service has been awful. It has made me think twice about purchasing a car or take any further business with this company. Peter Vardy has not yet responded. READ MORE: Shopping Guides & Tips | How to Avoid Scams & Online Shopping Problems |
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Scott Paton: 1/5 Stars 30/11/2019 Peter vardy I bought a car from Peter Vardy the Motherwell store. Everything was alright with buying the car and the salesperson I spoke to was very helpful. However the day after I got the car I woke up the next morning to a flat tyre. So I phoned the shop straight away, they said if I had any problems let them know and they’ll help fix it, on the phone I was told an advisor would phone me back as soon as roughly an hour or so. I waited 4 hours no phone call back. So I phoned again and was told again that an advisor would be me back as soon as. Another 4 hours go by and still no phone call back. So I phoned for a third time and again was told I would be phoned back by an advisor as soon as and now 2 days later still no phone call back. I spent a lot of money getting my car from there and the day after I got it no one was bothered to help anymore. Peter Vardy has not yet responded. Raymond Mulherron: 1/5 Stars 05/04/2019 Car I bought Bought a car in fed 2019 after not getting the car when I was ment too have been back and forward for over a month now getting things repaired on it that should have been done before the car went out every time you call the car store you either get no answer or they are busy or they will call you back you are told in which they never do I have been waiting on calls from aftersales manager and complaints manager too which none of them have bothered to call back an absolute joke not customer friendly to say the least stay clear of this company Peter Vardy has not yet responded. CLICK HERE: You could save up to £497 on your energy bills by switching your supplier| COMPARE ENERGY QUOTES NOW |
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Lisa Duffy: 1/5 Stars 12/06/2019 Rude, Lazy and Unprofessional Wow where do I begin. Peter Vardy Perth, Awful sales manager and the salesman Kieran wasn’t much better. Refused to help me look for a car and told me to give them a shout if I found anything on the website. Refused to return any of my calls enquiring about a car and then when I told the sales manager I wanted to make a complaint he called me an idiot for wanting to do so as I had no intention of buying a car and then disconnected the call. I found them, lazy, rude and unprofessional. Peter Vardy has not yet responded. CLICK HERE: Compare insurance quotes | You could save money on your insurance bills |
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