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Rail Discoveries Complaints & Reviews
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Complaints, Review, Comparison
Read reviews of Rail Discoveries, share your experience and resolve your issue. Rate Rail Discoveries for value and service, and compare Rail Discoveries with other companies. Have you got a complaint about a company or service? Write to us and publicise your issues. Scroll down to read our selection of your complaints and reviews about Rail Discoveries below. |
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Your Rail Discoveries Reviews
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Dee Donworth: 2/5 Stars 06/10/2018 Loss of money I had booked with this company for a trip in October. Unfortunately whilst away from home, I sustained a bad knee injury, so couldnt travel. hospital report one month before due travel date. made a claim when I returned home less than a week later. they docked more than 85% of my holiday costs. refunding barely £100. so be aware of the very small print. now left struggling not just with hospital appointments but with travel insurers Rightpath. read their reviews !!! just as bad. Rail Discoveries has not yet responded. Les Craig: 1/5 Stars 23/04/2018 Mosquitos On holiday with raildiscoveries. In Antwerp, from the 16th April til the 20 th inst, floral tour, I encountered a problem that I had not been informed of by Raildiscoveries even though this was prevalent in Antwerp.......Mosquitoes ... The weather was hot and at no time ( either in the handbook or from the guide ) was this brought to our notice. Consequently I was bitten so badly that it covered the upper part of my body almost completely and still shows no sign of going. I feel quite angry that this lack of information has affected me so much. I da ask that this is made clear in your advertising of this trip in future. Thank you Rail Discoveries has not yet responded. READ MORE: Shopping Guides & Tips | How to Avoid Scams & Online Shopping Problems |
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Joan Hearsum: 1/5 Stars 13/02/2018 Our Holiday Experience We have recently returned from a holiday in Switzerland entitled Glacier Express All inclusive in Winter. We have travelled with Great Rail on about six of their holidays ,three visiting Chur, St Moritz and Glacier Express. As usual the scenery was magnificent ,the company was friendly and the tour manager friendly helpful and informative. The accommodation was clean and very adequate , we were warm and the food was good and the packed lunches generous. The hotel staff in all three places were courteous and helpful. However , on this occasion when we had an excursion on The Benina Express,, which of course was breathtaking, we landed up for two hours in Tirano. This proved more than disappointing as the town which is very run down was completely shut for the siesta so for two hours we trailed around with scarcely a cafe open. The main attraction of the town ,their famous church was closed as well, having trekked up their specially to see it. The second complaint concerns the excursion on The Glacier Express, the journey and the train were as usual memorable , the reason why we have repeated the experience three times before.However on this occasion it was included on the journey back to Basel on route for home. We had three changes of train with all our luggage , standing for half an hour on a station in a heavy snowfall and a bitter wind , yes there was a waiting room up and down a long flight of steps or leave the luggage behind! I feel it involved very poor planning regarding the route that two of the highlights of the holiday should have been spoiled in this way. Incidentally although we expect some platform changes, and to sometimes do our own porterage the whole holiday required excessive changes and walking long distances with our luggage VERY much more than ever before. Only once at Tiefencastel was our luggage taken to and from the hotel. The third complaint concerns the accomodation on the train from Basel to Paris , There were seven passengers crammed in the compartment immediately behind the engine it was like a cupboard , uncomfortable for a long journey ,no leg room ,no where to put the luggage , the coffee trolley did not get to us and we could not get past it to the toilet or buffet car.. Incidentally luggage storage space was very limited throughout our journeys. By this time you will have realised that although much of the holiday was very good and we enjoyed it as before , the parts outlined were a let down to an otherwise wonderful holiday. Bearing this in mind we shall ensure that when we book another holiday we shall pay the extra money and go with Great Rail Journeys instead of Rail Discoveries and hopefully ensure that the standards remain as high as in the past. Although I see from your brochure that Great Rail offer a similar holiday at roughly the same price. Do I presume that in order to avoid a similar experience you must travel First Class? I would appreciate your comments please. joan Hearsum. Rail Discoveries has not yet responded. Judith Oates: 1/5 Stars 13/02/2017 Tired & Angry Big big complaint about how we were left in the lurch at Helsinki airport , and had to pay over €700 to meet up with the trip at Kemi missed the first night dinner, totally stressed and angry. Too tired to write more but will be in to see you at York on our return Finnish Lapland &Kemi Snow Castle Ref:17FLA03/629066/W Judith &Doudlas Oates Rail Discoveries has not yet responded. CLICK HERE: You could save up to £497 on your energy bills by switching your supplier| COMPARE ENERGY QUOTES NOW |
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Gaynor Oldroyd: 1/5 Stars 28/10/2015 Rate for single rooms containing 1 single bed When I spoke to them they blamed the hotel for this disgraceful charge of £365 for a single room and £375 for single occupancy of a double room. It doesn't make sense. Rail Discoveries has not yet responded. CLICK HERE: Compare the cheapest insurance quotes | Save money on your insurance bills |
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