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Richer Sounds Complaints & Reviews
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Complaints, Review, Comparison
Read reviews of Richer Sounds, share your experience and resolve your issue. Rate Richer Sounds for value and service, and compare Richer Sounds with other companies. Have you got a complaint about a company or service? Write to us and publicise your issues. Scroll down to read our selection of your complaints and reviews about Richer Sounds below. |
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Your Richer Sounds Reviews
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Ian ‘George’: 1/5 Stars 24/01/2018 Curry’s far superior Customer service very poor..nothing in stock..asked about a Panasonic tv and was told it must be alright because of the price..don’t answer the phone and when they did they hung up on me..morons. Richer Sounds responded on 25/01/2018: Thank you for your review, although I was sorry to read your comments and offer my apologies. Customer satisfaction is our top priority so I was concerned to read your comments. Indeed I would be very grateful to receive from you some more information so that I can investigate what went wrong in order to do my best to put things right and also to ensure we prevent any similar errors from occurring. With this in mind, I would be very grateful if you could contact me on the following email so I can resolve this with you directly. My address is [email protected]. Meanwhile, sincere apologies once again, and I hope to hear from you soon. Yours sincerely, John Clayton Operations Director Richer Sounds John John: 1/5 Stars 21/09/2019 LG TV Purchased a tv an LG 6months. Set went faulty rang richer. customer service. They put me through to LG. Told them the fault. Richer sound sent wrong details to LG so delay. Rang LG via richer sound customer service. Told about the issue. Rang LG again. Told to take A picture of the Tv screen. Why. Sent via Email. So answer from LG or. Richer sounds. Left with a TV I can’t watch. Due to the noise it makes also when it’s on Mute. Not happy. Want a new Tv or a refund. Local shop in Prestwich don’t deal with faults. Richer Sounds responded on 29/10/2019: Thank you for your review, although I was sorry to read you've been having problems with your LG television. So that I may help resolve the matter to your satisfaction, please could you contact me via my personal address... [email protected] Once again, I offer my apologies, I look forward to hearing from you soon. Many thanks John Clayton Operations Director Richer Sounds READ MORE: Shopping Guides & Tips | How to Avoid Scams & Online Shopping Problems |
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John Carlin: 1/5 Stars 22/03/2018 customer service is a complete joke!!! bought a tv from these cowboys sep last yr ever since i have had nothing but problems with this tv5 MONTHS later still on the richer sounds merry go round.tv picks up interference from something what i dont no. tested for 4g ,bought new aerial ,new aerial cable £200 later still no change.tv got picked up to get fixed told nothing wrong with tv iv been told ??well have to disagree there because purchased this uhd tv but cant watch hd channels so this tv is not fit for use!!!soz i ever bought this tv from this company won't make that mistake again and will advise everyone i know not too.i want a new tv ir a REFUND if not i will be seeking advise from citizen's advice,trading standards etc not putting up with this.customer service is key in retail sadly richer sounds doesn't understand this!!! Richer Sounds responded on 26/03/2018: Dear Mr Carlin, Thank you for your correspondence although I was sorry to read your comments and offer my sincere apologies. Customer Service is our number one priority so it's obviously disappointing to learn of any occasion where we have a dissatisfied customer So that I may investigate further and assist in resolving the matter... (part 1).. Ed Minick: 1/5 Stars 08/02/2018 Delivery of new TV We bought a new TV from richer sounds, then received a email saying TV would be delivered today. I explained we would not be home to the afternoon, I’m disabled and need to arrange for someone to be here. Was told if we missed them there would be a £30 charge for them to come again. Said we would be in all day on the Friday Saturday or Sunday They did not want to help. Told them to cancel the 65 inch TV and credit our card. Then told we would have to wait for TV to get back to their warehouse first. Argued saying the Tv has never come to me. So I want money credited straight away. They said they have but may take 5 days to go back on the card. Not once did customer services or delivery people call me to try to get round the problem. TERRIBLE CUSTOMER SERVICES, WOULD NEVER USE THEM AGAIN, SO PEOPLE BEWARE Richer Sounds responded on 12/02/2018: Dear Mr Minick, Thank you for your review. Customer Service is our top priority so it's of course concerning to read of any occasion where we have a dissatisfied customer. So I can investigate your specific issue further and ensure I resolve everything for you, please could you to get in touch with me via [email protected] Many Thanks John Clayton Operations Director Richer Sound CLICK HERE: You could save up to £497 on your energy bills by switching your supplier| COMPARE ENERGY QUOTES NOW |
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Ronald Quinn: 1/5 Stars 29/05/2015 Customer service My dad spent £850 on a big tv in august 2014. He needed a big one (50 in) because he is registered blind and he sits right up to the screen. Roll the calendar forward to may 2015, about 8-9 months later, the tv fails, they come and take it away to fix without a replacement. We were told we would need to leave a £300 deposit for a loan tv, INCASE WE PINCHED IT. We don't have the cash, my mam died the day they came to take it,Richer sounds were told this, they are not bothered. Richer Sounds responded on 25/02/2016: I was sorry to read of the problems you have had with your TV and offer my apologies. Although we do ask for a refundable deposit on loan TVs from our branches I would have expected the sales colleague to have explained this in a more professional manner. So I can resolve things to your satisfaction, please would you contact me personally at [email protected]? John Clayton, Operations Director, Richer Sounds CLICK HERE: Compare the cheapest insurance quotes | Save money on your insurance bills |
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