• Vehicle Insurance
    • Compare Car Insurance
    • Car Insurance Guides & Reviews
    • Motorbike Insurance
    • Van Insurance
    • Bicycle Insurance
    • Breakdown Cover
    • Taxi Insurance
    • Motor Fleet Insurance
    • Motor Trade Insurance
  • Energy
    • Compare Energy Deals
    • How to switch energy supplier
    • How to save money on your energy bills
    • Energy Guides & Info
    • Energy Company Reviews
  • Home Insurance
    • Compare Home Insurance
    • Home Insurance Guides & Company Reviews
    • Landlord Insurance
    • Compare Broadband Deals
    • Broadband TV & Mobile Guides and Company Reviews
    • Compare Mobile Phone Deals
    • Mobile Phone Insurance
  • Pet
    • Compare Pet Insurance
    • Pet Guides & Advice
  • Travel
    • Compare Travel Insurance
    • Travel Guides & Tips
  • Kelvin MacKenzie
    • The Kelvin MacKenzie Column
    • Consumer News
    • Your Jokes | Let's be funny and save some money
  • Shopping
    • Shopping Guides
    • Money & Finance
    • Compare Loans
    • Online Shopping Advice
    • Delivery
    • Scams
    • Best Buys
  • Your Complaints
    • Complaints & Reviews
    • Contact Us | Complain & Review
    • Shopping
    • Cars & Garages
    • Eating and Drinking
    • Delivery
    • Travel & Holidays
    • Energy
    • Money & Insurance
    • Telecoms
    • Property
    • Healthcare
A SPOKESMAN SAID
  • Vehicle Insurance
    • Compare Car Insurance
    • Car Insurance Guides & Reviews
    • Motorbike Insurance
    • Van Insurance
    • Bicycle Insurance
    • Breakdown Cover
    • Taxi Insurance
    • Motor Fleet Insurance
    • Motor Trade Insurance
  • Energy
    • Compare Energy Deals
    • How to switch energy supplier
    • How to save money on your energy bills
    • Energy Guides & Info
    • Energy Company Reviews
  • Home Insurance
    • Compare Home Insurance
    • Home Insurance Guides & Company Reviews
    • Landlord Insurance
    • Compare Broadband Deals
    • Broadband TV & Mobile Guides and Company Reviews
    • Compare Mobile Phone Deals
    • Mobile Phone Insurance
  • Pet
    • Compare Pet Insurance
    • Pet Guides & Advice
  • Travel
    • Compare Travel Insurance
    • Travel Guides & Tips
  • Kelvin MacKenzie
    • The Kelvin MacKenzie Column
    • Consumer News
    • Your Jokes | Let's be funny and save some money
  • Shopping
    • Shopping Guides
    • Money & Finance
    • Compare Loans
    • Online Shopping Advice
    • Delivery
    • Scams
    • Best Buys
  • Your Complaints
    • Complaints & Reviews
    • Contact Us | Complain & Review
    • Shopping
    • Cars & Garages
    • Eating and Drinking
    • Delivery
    • Travel & Holidays
    • Energy
    • Money & Insurance
    • Telecoms
    • Property
    • Healthcare
Money and Insurance

Right Choice Insurance Complaints & Reviews

Complaints, Review, Comparison

Read reviews of Right Choice Insurance, share your experience and resolve your issue.

Rate Right Choice Insurance for value and service, and compare Right Choice Insurance with other companies.

Have you got a complaint about a company or service?

​Write to us and publicise your issues.

Scroll down to read our selection of your complaints and reviews about
Right Choice Insurance​ below.
Picture
Send us your reviews and complaints
Contact Us

Send your Right Choice Insurance Reviews & Complaints

Send your complaints and reviews - and we'll publish the best, and worst! and make your voice heard. 

​Click here for details of all our complaints sections or view our money and insurance complaints section here.


Are you a company? Have you been complained about? Contact us here and we'll publish your response and help resolve complaints.

Your Right Choice Insurance Reviews

Olivia Davies: 1/5 Stars
 
16/04/2018
 
Increased quote from comparison site and took 2 lots of money
 
Called today to confirm insurance to be told premium was over £200 more then quoted and the excess was £550 not the £250 on bike insure comparison site. Pre authorised 2 lots of premium without permission and said will take up to 3 weeks for refund now got no money to live on.
 
Right Choice Insurance Brokers has not yet responded.
 
 

 
Nish Ant: 1/5 Stars
 
15/05/2019
 
Terrible terrible company. avoid at all costs
 
They upped my quote by £500 on phone despite all details being the same as online. Then a chap called Michael made a mistake on his end which I ended up having to pay for. Despite a GDPR request for the tape of the call showing his mistake, they have not complied and it's been 52 weeks now. This year they have taken £1,312 from my account despite my wanting to not renew the policy. I've read their response that they don't actually take money but thats rubbish- that money has left my account according to the bank. I've made 4 calls now, each being at least 40 minutes long. Been shunted between departments then placed on hold then the call was cut by them. Every time. They haven't refunded my money, and I don't know if my car is even insured! I've actually taped the last call given their uselessness and I'm glad I have as I'll be passing it to my solicitor.
 
Right Choice Insurance Brokers has not yet responded.
 ​
​

READ MORE: Shopping Guides & Tips | How to Avoid Scams & Online Shopping Problems
Picture
Save £££ on your bills with A Spokesman Said
Find out more

Save £££ on household bills with A Spokesman Said

Get Quotes Now
Adrian Grundy: 1/5 Stars
 
04/06/2019
 
AVOID AT ALL COSTS
 
I took a policy out with them on a comparison site as they were the cheapest quote. They wanted a copy of my driving licence and code to see if i have any penalty point etc (no problem), but they also wanted a copy of the V5 for the car that i had just purchased. (never in 27 years of motoring has this been asked for!) I sent copies of all the documents i had. i..e the new keepers slip and the receipt to show that i had just purchased the car. RCIB demanded that i send the V5 or they would cancel the policy. Now bear in mind that DVLA clearly states that it can take 4 WEEKS to send the new V5 out. So RCIB after 3 WEEKS cancelled my policy as i had failed to send them the V5 that i HAVE NOT RECEIVED YET! despite my explaining this to them! I believe that they are a fraudulent company as there are lots of similar stories online. as ii will not see the £126 deposit again. I am in the process of reporting them to the financial services ombudsman, all the price comparison sites and the insurance company that the are acting on behalf of as to their shady practices. so AVOID AT ALL COSTS! unless you want to be defrauded.
 
Right Choice Insurance Brokers has not yet responded.
 
 


Paul Cox: 1/5 Stars
 
16/08/2019
 
Please avoid this company for any insurance
 
RCIB are a named insurance company on comparison websites. There premiums are generally lower than competitors and draw consumers in with new policies. Then they find any excuse to demand further premiums after the cooling off period to continue with the policy and failure to pay within 7 days will result in policy cancellation and then a huge task to get some of your premium back after the deduction of substantial brockerage fees. I wont detail my personal experience but please read other reviews on the website and others such as trust pilot. You will see other positive reviews but without a doubt when you read the content of the positive reviews you should see they are purely fabricated as short and always refer to named staff by christian and surname!! They are legal scammers with no regard to clients, they use pressure tactics to obtain further premiums and I am convinced from own employee reviews that their customer service team have targets to obtain additional premiums. At your own cost avoid this review and many others.
 
Right Choice Insurance Brokers has not yet responded.
 ​

CLICK HERE: You could save up to £497 on your energy bills by switching your supplier| COMPARE ENERGY QUOTES NOW
Story by Fred Isaac

20/04/2017


Right Choice Insurance responds to angry customers

An insurance broker has responded to a slew of criticism on social media over its business practices.
Customers took to Facebook to accuse Right Choice Insurance of:
* Hard-sell tactics over the phone and via text
* Raising the price of premiums after customer had agreed a quote on a comparison site
* Levying unexpected and unfair cancellation fees
* Making changes to the original policy, including adding a higher voluntary excess, increasing monthly payments and increasing the annual mileage on car insurance policies.
One customer, Andy Stead, claims his policy ended up costing £210 more than the original quote after the company upped the voluntary excess and reduced the annual mileage on his car insurance policy.
“I asked to cancel and was told it would cost £100,” Andy said. “I dread to think how they would deal with any future issues or an accident.”
47 people have joined a Facebook group where angry Right Choice customers share their experiences.
We spoke to one customer, Paul Baker, 30, from Leeds, who paid £850 for a year’s cover for his Volkswagon Golf.
Tradesman Paul says Right Choice then charged him a further £350 for his policy to become ‘active’.
Right Choice told us Paul’s quote jumped because of a problem with his application:
“During post-inception validation checks [Mr Baker] provided proof of a commercial vehicle policy, which is still active on another vehicle and cannot be applied.”
When we raised the other customers’ concerns, the Essex-based broker insisted it had done nothing wrong.
Right Choice responds
Here’s what they told us:
“Unlike most providers of insurance, we do not simply put a price online, allow the client to buy and then take our commission without having provided an insurance broking service. We speak to every customer, check their information and make sure that the insurance policy is correct and meets with their requirements.
“Unfortunately, many customers inadvertently make mistakes online or purposely set out to commit application fraud, meaning that the price they are quoted could be incorrect and in more serious cases the policy could be unacceptable to the insurer, resulting in a voidance of a policy or possibly even a claim not being dealt with. In many cases the premium often reduces from that given online, once we aware of the correct information.
“The majority of customers we deal with are usually pleased that we have discovered the mistakes and ensured that they are correctly covered, however some of them still expect to pay the lower price despite the information being incorrect.”
If Right Choice Insurance checks out each policy before activation, why is the money taken immediately?
“No money is taken, only a pre-authorisation is conducted."
No money is taken from the client before the information has been checked and the correct price agreed, once cover has started the client is charged.
Right Choice told us clients can, as is their right, cancel within the first 14 days of cover (the so-called cooling off period), but a charge would be made for the time on cover and for some of what they describe as their ‘set up costs’..
If Right Choice finds errors whilst checking the policy, which then lead to a more expensive quote, why aren’t customers who have made the mistake and requested to cancel offered a full refund immediately?
“No money has been taken, no charges are made for any client who chooses not to proceed. Pre authorisation is lifted immediately.”
Are customers told to pay a cancellation fee when they request this refund?
“Customers are only charged if they cancel a policy after the information has been checked, a premium agreed and cover has started. Our cancellation fees are shown on our website and made clear to every customer prior to money being taken. We charge £45 for cancellation of an insurance policy, this is in line with our competitors.
“We do not make any money from policies which cancel during the cooling off period.
“As we have simply pre-authorised a payment and haven’t taken any money prior to cover being agreed, the customer is free at that point to walk away from the policy and is not obligated to agree the policy or penalised in any way.”
Right Choice told us the cancellation charge was in line with FCA rules.


CLICK HERE: Compare the cheapest insurance quotes | Save money on your insurance bills

Save £££ on your car insurance

Get Cheap Quotes Now


Read More: Your Complaints & Reviews | Read which companies people are complaining about
Picture
Save £££ on your energy bills
Get Quotes Now
Read More: The Kelvin MacKenzie Column | Uncensored & Outspoken Opinion
CLICK HERE: Save on your car & bike insurance | Search A Spokesman Said for the best price vehicle insurance
CLICK HERE: Get covered for your holiday | Save £££ with cheap travel insurance
Picture
Save £££ on your household bills
Search Savings Now
CLICK HERE: Save money on your broadband | Compare the best price broadband deals now and save £££
Picture
Send us your reviews and complaints
Contact Us
CLICK HERE: Looking for a new mobile phone? | Search the best price mobile phone deals and save £££
Picture
Save £££ on car insurance
Get Quotes Now

You could save up to £497 on your energy bills!

Compare and Save Now
Please note that some of the links on A Spokesman Said are affiliate links.

If you choose to purchase through these links, we may receive commission at no extra cost to you. By using these affiliate links, you are directly supporting A Spokesman Said, and helping us to provide you with free content and advice.

aspokesmansaid.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com.
​
Switch & Save
​Energy
​Insurance Homepage
Vehicle Insurance
Car Insurance
Home Insurance
Travel Insurance
Pet Insurance
​Landlord Insurance
TV & Broadband
​Mobile Phone
​Mobile Phone Insurance
​Compare Loans

Motorbike Insurance
Van Insurance
Bicycle Insurance
Breakdown Cover
Taxi Insurance
Motor Fleet Insurance
Motor Trade Insurance
Guides & Reviews
Car Insurance
Energy
Energy Company Reviews

Home Insurance
Broadband, TV & Mobile
Travel
​Shopping
Online Shopping Advice
Delivery
Scams

Money & Finance


Columns
The Kelvin MacKenzie Column
Consumer News
​Your Jokes
​Your Complaints & Reviews
Your Complaints & Reviews
Money & Insurance
Energy
Travel & Holidays
Shopping
Telecoms
Healthcare
Cars & Garages
Eating & Drinking
Property
​Delivery

Your Complaints | Contact Us
Useful Links
​About Us
Terms and conditions
Privacy Policy
Contact Us
​Sitemap
 © Copyright 2013-2021. Talkco Ltd
  • Vehicle Insurance
    • Compare Car Insurance
    • Car Insurance Guides & Reviews
    • Motorbike Insurance
    • Van Insurance
    • Bicycle Insurance
    • Breakdown Cover
    • Taxi Insurance
    • Motor Fleet Insurance
    • Motor Trade Insurance
  • Energy
    • Compare Energy Deals
    • How to switch energy supplier
    • How to save money on your energy bills
    • Energy Guides & Info
    • Energy Company Reviews
  • Home Insurance
    • Compare Home Insurance
    • Home Insurance Guides & Company Reviews
    • Landlord Insurance
    • Compare Broadband Deals
    • Broadband TV & Mobile Guides and Company Reviews
    • Compare Mobile Phone Deals
    • Mobile Phone Insurance
  • Pet
    • Compare Pet Insurance
    • Pet Guides & Advice
  • Travel
    • Compare Travel Insurance
    • Travel Guides & Tips
  • Kelvin MacKenzie
    • The Kelvin MacKenzie Column
    • Consumer News
    • Your Jokes | Let's be funny and save some money
  • Shopping
    • Shopping Guides
    • Money & Finance
    • Compare Loans
    • Online Shopping Advice
    • Delivery
    • Scams
    • Best Buys
  • Your Complaints
    • Complaints & Reviews
    • Contact Us | Complain & Review
    • Shopping
    • Cars & Garages
    • Eating and Drinking
    • Delivery
    • Travel & Holidays
    • Energy
    • Money & Insurance
    • Telecoms
    • Property
    • Healthcare